Job Description

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-10

This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. www.collabriafinancial.ca/

Collabria is a Canadian credit card issuer offering white-label card programs to Canadian credit unions that serve their consumer and commercial members. As a client-centric provider, Collabria focuses on delivering convenient, secure and valuable credit card programs. These help credit unions develop broader and deeper relationships with their members. What sets Collabria apart is its foundation in partnerships, collaboration and responsiveness.

At Collabria, we are passionate about providing Canadian credit unions with unique credit card services to help them stay competitive against the big banks. Our services give credit unions the ability to personalize product offerings with their brands and enhance the overall experience for their members. We are a rapidly growing company with a lot of exciting openings and opportunities for career advancement.

As a growth and engagement manager, you\xe2\x80\x99ll be our champion with our credit union partners in a designed territory. That means you will help our partners grow their credit card portfolio, efficiently manage their operations and market to their credit union members.

General Information on the Position

Main responsibilities

Maximize portfolio performance through ongoing engagement with clients, alignment with other key departments (e.g. Marketing) and through the development and delivery of programs and activities to support overall portfolio performance

Build relationships focusing on integration at all levels. Interact with various individuals at the client to solve problems, build strong partnerships, and identify new opportunities

Foster and maintain relationships across client organization

Facilitate and, where appropriate, support the coordination of customer satisfaction and engagement initiatives to ensure client satisfaction levels are maintained and, where required, increased

Keep client apprised of new product functionality that may be relevant to the client and their program

Troubleshoot Ad hoc client queries and issues

Conduct regular client meetings, facilitate demonstrations and training and address other client requests as required

Conduct ongoing needs analysis to determine appropriate services to meet client requirements and program performance objectives

Facilitate the exploration of new functionality or program needs with key Collabria departments for feasibility and review

Complete regular account reviews with clients

Participate in and support client training events as required

Review, prioritize and respond to inquiries, complaints and requests for information

Escalate issues to the appropriate internal teams and management as appropriate, with recommendations and/or solutions

Support the development of tactical plans and strategies that successfully position Collabria and the client for mutual success by researching, analyzing and summarizing information on competitive intelligence, business trends and market positioning

Support the business planning process by reviewing project proposals or plans to determine applicability, timing; participating in the development of budgets and program performance plans; monitoring results through the review, analysis and trending of reports.

Other working conditions

The work arrangement for the position is full-time telework #LI-Remote

Travel: Candidate must be willing to travel across Saskatchewan to the branches to meet with our partners

Number of jobs available : 1

Qualifications

Bachelor\xe2\x80\x99s degree in a related field

A minimum of seven years of relevant experience, including four years in sales and relationship management

Experience with Credit Unions (an asset)

Please note that other combinations of qualifications and relevant experience may be considered

Specific knowledge

Very good knowledge in presenting through different channels (in person, webinars and phone)

Knowledge of sales, business planning and customer relationship management processes

Knowledge of internal program delivery processes and systems

Knowledge of credit card and payments industry

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Communicates effectively, Drive results, Interpersonal Savvy

Work Location 330, 20th Street East, Saskatoon

Trade Union Non Syndiqu\xc3\xa9

Unposting Date 2023-04-29

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Desjardins