Job Description

Are you motivated by setting targets and achieving goals? Is your passion developing relationships and building business success? If you are a Groups Specialist who thrives on achieving account objectives and incremental sales growth, then we want you on our team! The Opportunity: Reporting to the Manager, of Groups North America, the Groups Specialist role represents our two luxury cruise brands in Western Canada. The primary purpose of this role is to negotiate new group business and coordinate all aspects of groups reservations and play a key role in the sales success of Scenic and our Trade Partners. Booking and managing the Groups enquiry process for the Canadian market and to achieve and maximize group sales of Scenic and Emerald Cruises products all the while providing 5-star customer service to both external and internal customers. Key accountabilities include:

• Providing customers and the sales team with group quotations and group agreements.
• Quoting with accuracy of all Group sales promotions, pricing and terms and conditions.
• Liaising with the Marketing Department to request group flyers with delivery to the customer.
• Offering primary front-line sales in making and servicing group bookings.
• Ensuring consistency in service standards and service delivery for group reservations.
• Providing excellent customer service for inquires, pricing and group bookings to group entities- agent or direct.
• Issuing timely and accurate group pricing, adjustments, and invoices.
• Conferring with agents on all changes, movements, and any special requests for their groups.
• Responding to calls and emails assisting with inquiries and problems in a timely and effective manner.
• Participating in reservations training sessions.
• Maintaining several different spreadsheets simultaneously accurately.
• Working with other team members to meet deadlines.
• Coordinating the finalization of departing Groups.
• Establishing Group files and maintaining accurate records.

Required Skills/ Qualifications

• One (1) year experience in a reservations department or in the travel industry;
• Must be organized and process oriented with strong attention to detail;
• Proficiency in MS Office;
• Excellent customer service skills with ownership mentality;
• Must be unafraid of conflict and able to use diplomacy and strong judgement skills to effectively deal with difficult people or situations;
• Ability to prioritize and undertake multiple tasks;
• Excellent written and verbal communication skills;
• Availability and ability to travel to Vancouver, BC on occasion;
• Ability and willingness to go above and beyond.

Why Choose Scenic: Scenic Group, which includes Emerald Cruises, Scenic Luxury Cruises & Tours, Mayflower Cruises & Tours and Evergreen Tours, has grown over its 37-year history to include award-winning, luxury and ultra-luxury river and ocean cruises and handcrafted land journeys that take guests to many of the world\xe2\x80\x99s most fascinating destinations covering all seven continents. Since 2008, Scenic has set the benchmark for truly all-inclusive, five-star river cruises in Europe and Southeast Asia as well as luxury cruises on Egypt\xe2\x80\x99s Nile on board a private luxury charter. In 2019, Scenic introduced Scenic Eclipse, The World\xe2\x80\x99s First Discovery Yacht\xe2\x84\xa2, a 228-guest ultra-luxury ship, and in 2023, unveiled its sister, Scenic Eclipse II, continuing Scenic\xe2\x80\x99s commitment to raising the cruise industry standards to new heights, offering several new features. Emerald Cruises has nine branded Star-Ships offering river sailings in Europe and on the Mekong. In 2022, Emerald Azzurra was the first yacht to launch under the Emerald Cruises brand - a 100-guest superyacht that will sail the warm waters of the Mediterranean, Adriatic, Caribbean and Central America, and was followed in August 2023 by its sister, Emerald Sakara. Scenic Group is an equal opportunity employer offering a competitive compensation and benefits program including a health and wellness account and four weeks\xe2\x80\x99 vacation. We also offer a hybrid remote/office work environment and the potential of reduced trip rates for employees. How to Join Scenic: If you are passionate about ultra-luxury travel and sales and believe you have the experience, skills and qualifications for this role, please submit your resume and cover letter with salary expectations. This position is open to all qualified applicants who are legally entitled to work in Canada. We appreciate all interested applicants however only shortlisted candidates will be contacted to move forward in the recruitment process. Job Type: Full-time Salary: $48,000.00 per year Benefits:

• Casual dress
• Dental care
• Paid time off
• Work from home

Schedule:

• 8 hour shift

Work Location: Remote Application deadline: 2023-11-30