• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting and security procedures
• Confirm, process and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier or program issues to management for timely resolution

• Minimum 4 years recent working experience as Air Groups Reservation Agent
• Knowledgeable in: airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts
• Exceptional communication skills: verbal, written, presentation and consultative skills
• Current or experience working on a virtual team
• Strong domestic, trans border and international travel knowledge required
• The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential
• Necessary decisive and successful problem-solving skills
• Detail-oriented and high-level of accuracy
• Sabre experience required, AMADEUS an asset
• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset
• Ability to travel to client event, as required
• Bilingual: French fluency is considered an asset*
• Shift timings: Mon-Fri 9-5pm or 10-6pm (EST)

Experience

• 1 year(s): Knowledgeable in: airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts
• 4 year(s): Minimum 4 years recent working experience as Air Groups Reservation Agent