Job Description

Date: Feb 11, 2025


Location: Winnipeg, MB (Hybrid), CA Dartmouth, NS (Hybrid), CA Ottawa, ON (Hybrid), CA North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA


Company: Wawanesa Insurance


Job ID: 8996





Working Business Language : English.



Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.



The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $55,000 - $68,000. Candidates with salary expectations outside of the range are still encouraged to apply.




About Us

At Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Toronto, ON; Kitchener, ON; Ottawa, ON, Dartmouth; NS.



The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada's largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.





We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.



Job Overview
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Reporting to the Manager, Group Insurance - Administration, the Group Specialist reviews escalated administrative and claims inquiries for further internal review and is responsible for maintaining the commission application and payment processes. The Group Specialist interacts with field staff, underwriters, and external customers to provide information in response to administrative, commission, and other general inquiries.




Job Responsibilities




• Reviews administrative decisions escalated through our plan administration partner and determines the appropriate handling method.
• Assists in developing and maintaining internal process manuals and decision documentation as well as administrative documents for plan administrators and business partners.
• Collaborates with other departments to ensure process or decision changes affecting other teams are communicated along with providing any necessary resulting process change recommendations.
• Supports customers paying with credit card by answering questions and processing payments while ensuring proper handling of sensitive information is always followed.
• Completes monthly invoices by preparing supporting documentation and reports and receiving managerial sign off.
• Tracks team KPIs such as email and call volume information in the department database and recommends opportunities for efficiencies.
• Provides support by assisting with preparing and sending contract and booklet documents.
• Maintains a good understanding and knowledge of administrative and claims adjudication processes.
• Assists in the day-to-day administration of groups identified for special handling.
• Processes daily mail ensuring proper handling and distribution to appropriate departments.
• Performs other duties as assigned.
Qualifications
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• Post-secondary education in a related field.
• Minimum three years' work experience in the group insurance industry.
• Detailed understanding of group insurance principles.
• Strong Microsoft Office skills with an emphasis on Word and Excel.
• Strong communication skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written and verbal communication.
• Strong attention to detail with the ability to identify relevant information and potential impacts.
• Demonstrated ability to show initiative with strong problem solving and decision-making skills.
• Ability to work independently and in a team environment.


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Wawanesa is proud to be one of Manitoba's Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!





Diversity Equity, Inclusion & Belonging

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.





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