402263BR
Insurance
Markham, ON
March 8, 2023

Company Overview
Tell us your story. Don\xe2\x80\x99t go unnoticed. Explain why you\xe2\x80\x99re a winning candidate. Think \xe2\x80\x9cTD\xe2\x80\x9d if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us. Here\xe2\x80\x99s our story: jobs.td.com Department Overview
TD Insurance is part of TD Bank Group, one of Canada\xe2\x80\x99s largest financial institutions. TD Insurance helps protect clients from the \xe2\x80\x98accidents of life\xe2\x80\x99 with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, Claims Support Services is a dynamic operation providing processing support to GI Claims colleagues across the country. We work in a fast-paced, high volume operation to ensure our colleagues are well positioned to deliver legendary experiences with our customers. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.
Reporting to the Senior Manager, the Group Manager Operations leads colleagues across multiple geographies. The GM\xe2\x80\x99s primary accountability is to provide leadership to the Team Managers and their respective teams and provide supporting techniques to drive success. The GM contributes to the strategy process by setting appropriate goals and objectives to align to overall business direction and ensure resources are optimally utilized. In your role as a group manager, your responsibilities include but are not limited to:

• Lead, and coach the team on strategies and tactics that align with the Business Strategy
• Lead and engage remotely to promote a positive colleague experience
• Support employees in their personal and professional development by utilizing tools and resources available
• Promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives; demonstrate the TDBG Leadership Profile
• Create and foster a cohesive team and promote a positive work environment
• Lead and apply the Coaching Practices and follow up on action plans to improve the overall employee experience. Coach employees and know how to lead high performing teams, communicating well, and taking the time to coach and develop
• Leverage and promote available Reward & Recognition programs
• Maintain strong relationships with peers and partners by sharing best practices, knowledge and leveraging expertise
• Demonstrate effective change management leadership
• Adhere to professional practices and standards in order to maximize returns and operational efficiency
• Maximize productivity by achieving planned operational efficiency goals to ensure service levels are achieved, delivering to our operational KPI\xe2\x80\x99s
• Actively promote TD\xe2\x80\x99s image within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

Requirements

• Strong familiarity with Home and Auto Claims is an asset
• 5+ years people leadership experience

Hours
35 Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.