Job Description

The word Grenadier originates from elite British soldiers trusted with the hardest missions--individuals chosen for their strength, composure, and ability to perform under pressure without compromise. That same spirit defines the INEOS Grenadier: a purpose-built 4x4 engineered to handle the toughest jobs and environments with integrity, durability, and absolute capability. Built to do the hard work--and to do it properly.

At Weissach INEOS Grenadier, that philosophy extends beyond the vehicle. It defines how we show up for our customers in an all-encompassing way. We're not a conventional dealership; we're a destination for adventure-driven clients and a growing owner community who value authenticity, craftsmanship, and exceptional experiences. Every interaction is an opportunity to create a wow moment--one that feels considered, confident, and human.

As a

(Grenadier) Customer Experience Associate

, no two days look the same. This is a many-hats role where you'll be the first point of welcome, the connective tissue between teams, and a key contributor to how our brand is felt and remembered. From greeting a first-time visitor and coordinating test drives, to supporting community events and ensuring every vehicle and touchpoint is presented to the highest standard, your focus is always on making the experience exceptional.

We're looking for someone with a background--or strong interest--in

marketing, tourism, hospitality, or premium customer experiences

. Someone who takes pride in creating memorable moments, thrives in a fast-moving, hands-on environment, and wants to grow with a brand built to handle the hardest jobs--without compromise.

Key Responsibilities:

A. Front Desk & Customer Reception

Greet customers professionally and warmly, in person and by phone Manage incoming calls, emails, and general inquiries Maintain a clean, organized, and welcoming front-of-house environment Support general administrative duties including scheduling and data entry

B. Customer Experience & Sales Support

Assist with test drive booking confirmations and follow-up calls Coordinate customer appointments and support the sales team Update and maintain customer records in CRM systems Assist with customer surveys, feedback collection, and follow-ups

C. Inventory Management & Operations

Support vehicle inventory tracking (new, demo, and marketing vehicles) Assist with inventory data entry, status updates, and internal reporting Help coordinate vehicle movement for displays, test drives, events, and photoshoots Support preparation of vehicles for customer visits, deliveries, and events Liaise with internal teams to ensure inventory information is accurate and up to date

D. Marketing & Event Support

Assist with dealership events, launches, and community experiences Support guest check-in, registration, and on-site coordination Help collect customer data, photos, and post-event feedback Support basic marketing initiatives such as outreach, surveys, and follow-ups

E. Growth & Learning

Learn dealership operations across customer service, sales, marketing, events, and inventory Take initiative and grow responsibilities beyond the initial scope of the role Contribute ideas to improve customer experience and internal processes

What We're Looking For:

High energy, positive attitude, and eagerness to learn Strong communication and interpersonal skills Organized, detail-oriented, and comfortable juggling multiple tasks Willingness to support multiple departments and adapt as needed Interest in automotive, premium brands, and customer experience Prior customer service, admin, or hospitality experience is an asset--but not required

About INEOS Grenadier

In 2017, INEOS Chairman Jim Ratcliffe, a car enthusiast and experienced adventurer, identified a gap in the market for a stripped-back, hard-working 4x4 engineered for modern-day compliance and reliability. INEOS Automotive Limited was formed and a senior team of automotive professionals assembled to bring the vision to reality with a fresh perspective of 4x4 development and manufacturing.

Combining rugged British spirit and design with German engineering rigor, the Grenadier 4X4 is a tough, go-anywhere off-road vehicle with the modern comfort, refinement, and quality standards expected by today's drivers. Engineered to overcome all conditions, it provides best-in-class off-road capability, durability, and reliability to those who depend on a workhorse vehicle - whether for work, adventure, or leisure - wherever they are in the world.

INEOS Automotive is a subsidiary of INEOS (ineos.com), a leading manufacturer of petrochemicals, specialty chemicals, and oil products. It employs 25,000 people across 39 businesses, with a production network spanning 183 sites in 29 countries. From paints to plastics, textiles to technology, medicines to mobile phones, materials manufactured by INEOS enhance almost every aspect of modern life. In 2021, INEOS had sales of $65bn. To find out more about Grenadier, visit ineosgrenadier.com

About The Weissach Group

Founded in 1980, the Weissach Group quickly established itself as the premier Independent Porsche store in Western Canada. Having focused on becoming a relationship-based business built to be wholly customer-centric over the last 42 years, our client retention is a testament to our business values. We continuously aim to go above and beyond. Official dealer for Bugatti, Koenigsegg, Lamborghini, Lotus, RUF, Pininfarina, and Rimac until 2021, with more than 42 years' experience in the automotive space, the Weissach Group has exceptional knowledge and understanding of the Canadian market.

About The Weissach Foundation

In 2020, the Weissach Group set up The Weissach Foundation. The vision is simple: to give back to the community that has been integral to its success--providing students access to enhanced education and apprenticeship programs within the automobile industry and beyond. The Weissach Foundation is committed to giving back in the communities that we live in through education and inclusiveness.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Dental care Paid time off Vision care
Work Location: In person