Job Description

Role Summary
One of the responsibilities of the Golf Operations Attendant is to maintain The Nest Golf course operations and assist members with their clubs, equipment or other needs. They will also be responsible for monitoring the pace of play and must be the most visible associate on the golf course to assist player needs and monitor if rules and regulations of the golf course are adhered to. Duties include, power cart and club cleaning, marshalling, starting, practice facility maintenance and greeting.ResponsibilitiesWelcome members and provide assistance with their clubs and other equipment
Responsible for the cleanliness of the golf cart fleet, including washing and parking of golf carts
Perform maintenance duties including filling divots, raking bunkers, sweeping the range, sweeping the parking lot, and maintaining various structures such as fences and paths
Maintain the cleanliness of the Clubhouse and its surroundings
Assist with food and beverage set up and tear down when required
Responsible to ensure that all rules and regulations of golf course are being followed to create a safe and friendly environment
Respond to golfer questions, requests or concerns and resolve in a timely manner
Direct golfers around the course if they are unfamiliar with the course layout
Help golfers search for lost balls and maintain the pace of play
Inform golfers of course policies and if someone is in violation address immediately
Attempt to mediate any disputes that might arise between individuals or groups
Track pace of play and update clubhouse of pace times
Coordinate pace of play including requesting groups to speed up pace or allow others to play through, if appropriate
Record and report all accidents, property damage or infractions to Clubhouse Manager
Check pin locations match appropriate pin day
Encourage players start promptly, recording the start time and the number of carts and players
While on course pick up any garbage and straighten stakes, cart directional signs and ropes, replacing or adding if necessary
Adjust as necessary, if fairway entry and exit points have mud tracks
Communicate with other Golf Operations Attendants of any interactions that arise with a group
Ensure all members feel welcome, are given responsive, friendly and courteous service, and that all situations are handled in an expedited manner
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assignedRequirementsPrevious experience as a Course Marshal or Golf Attendant is considered an asset
Knowledge of golf and golf operations
Smart Serve certification
Valid Ontario Driver\'s Licence
Must possess excellent customer service skills
Must be computer literate.
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretionWorking ConditionsMust be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 50 pounds without assistance
Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling
Move over sloping, uneven or slippery surfaces
Significant exposure to varying weather conditions

Friday Harbour Resort