Job Description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!



The Global Network and Communications Administrator will support both operational and project related activities and maintain defined IT standards at all global IKO locations. Scope of the role includes data and voice networks, email, messaging, video and voice conferencing, audio visual equipment and unified communications systems. Incumbent will apply excellent communication, problem-solving, change management, and network administration skills to ensure the IKO Network and related operations are accurate, up-to-date, available, secure, and performing as the business requires.

WHAT\xe2\x80\x99S IN IT FOR YOU?

• Competitive compensation/pay package
• Dental/Vision/Medical benefits
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Competitive matched retirement savings program \xe2\x80\x93 RRSP
• Be part of a long standing and stable industry leader

WHEN YOU JOIN US YOU WILL BE;

• Closely adheres to defined Global IT Service Management processes (when published) \xe2\x80\x93 change management, incident management, problem management, service level management, knowledge management and request fulfillment processes
• Ensure operational stability of network, security and voice environment at all global locations
• Provide level 2/3, and above, support for any global network, security or voice issue in line with defined SLA\xe2\x80\x99s and OLA\xe2\x80\x99s. Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hours incident.
• Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hours incident.
• Scheduled for support in on-call rotation and, for the period scheduled, is expected to respond and troubleshoot incidents for any global location outside of business-hours. For example, during the night and at weekends.
• Diagnoses and troubleshoots complex network issues.
• Communicates with vendors on services changes and/or hardware/software orders and coordinates subsequent activities
• Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to network and communications infrastructure
• Design and implement network, security and voice infrastructure to facilitate the business requirements in alignment with defined Global IT standards.
• Collaborates with project team members, providing technical expertise, assist in creation of detailed task plans and executes activities, communicating status accordingly
• Research new technologies to stay informed on networking industry standards and best practices. Makes recommendations to Manager, Global Network and Communications for inclusion in technology roadmap
• Implement, administer, and monitor security solutions, standards, and policies in accordance with IKO\xe2\x80\x99s Information Security Framework. Investigates possible security breaches as part of incident management team
• Provide representation of network/security/voice group in audits
• Additional duties as assigned by the Manager, Global Network and Communications

OUR IDEAL CANDIDATE;

• Bachelor\'s degree or equivalent in Information Technology, Computer Science, Engineering or related field.
• 5-10 years\xe2\x80\x99 experience managing and maintaining datacenter systems, processes and systems architecture in large enterprises
• Effective leader of ideas and people with a deep understanding of business capabilities and processes
• Broad industry experience and domain expertise \xe2\x80\x93industrial manufacturing sector experience an asset
• Ability to assess datacenter trends in order to develop and implement hardware and software standards for network
• Collaborative team player who can effectively participate in departmental level meetings and positively influence outcomes
• Solid understanding of licensing models and practice, enterprise inventory tools, all to ensure compliance is maintained
• Upholds \'best practice\' standards as well as departmental policies and procedures
• Excellent problem solving, communication and presentations skills

Additional Key Skills:

• Palo Alto Firewalls
• Office 365/ Azure AD/ Azure
• HP Networking (Comware/Aruba) switches
• Knowledge of routing protocols (BGP/RIP/OSPF/etc.)
• Pulse Secure VPN
• SD-WAN
• Symantec/Bluecoat Packetshaper
• Riverbed Steelhead
• A10/F5 Load Balancers
• ProofPoint Mail filter
• Ruckus Wireless
• Citrix Netscaler, Citrix XenMobile MDM
• Network Tools (NMap/Wireshark/SSH/SCP/Telnet/FTP/etc.)
• Understanding of key Microsoft network protocols (SMB/CIFS/MAPI/ActiveSync/SQL)
• VMWare fundamentals
• Business Continuity BCP

WORK AUTHORIZATIONS AND TRAVEL;

• Able to travel frequently to supported global locations (25%)

#LI-SM2

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee\'s sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.