Job Description

Overview

Affichage 25-32 (Poste de gestion)

Les enonces suivants sont destines a decrire la nature et le niveau de travail general. Ils ne representent pas une liste exhaustive de toutes les responsabilites, taches et aptitudes requises.



L'Universite Bishop's recherche un Gestionnaire des Services aux Etudiants pour un poste regulier a temps plein. Se rapportant au Directeur de l'Experience Etudiante et de l'Engagement, le/la titulaire du poste est responsable de la coordination, de la supervision et de l'amelioration continue des services de soutien cles aux etudiants, incluant le counseling, le developpement de carriere, le soutien aux etudiants internationaux et les services d'accessibilite. Le/la Gestionnaire veille a ce que les services soient centres sur l'etudiant, inclusifs et adaptes aux besoins evolutifs de la population etudiante diversifiee de Bishop's.



Ce role implique la supervision d'une equipe de professionnels, le soutien a la prestation de programmes de haute qualite, et la contribution a une experience etudiante positive par la collaboration, l'innovation et le leadership operationnel. Le/la Gestionnaire offre egalement un soutien direct occasionnel aux etudiants dans des domaines tels que les strategies d'apprentissage et les accommodements academiques. La semaine de travail est de 35 heures, du lundi au vendredi avec des soirees et fins de semaine occasionnelles.

Nature des taches et des responsabilites

Superviser et soutenir le personnel professionnel des services de counseling, de carriere, des etudiants internationaux et des services d'accessibilite. Coordonner les operations quotidiennes des services aux etudiants pour assurer une prestation rapide, inclusive et centree sur l'etudiant. Collaborer avec le Directeur pour mettre en oeuvre des initiatives strategiques visant a ameliorer le bien-etre, l'engagement et la retention des etudiants. Offrir un soutien individualise en strategies d'apprentissage et, au besoin, des conseils ou du counseling en tete-a-tete. Developper et animer des ateliers et des ressources pour les etudiants, le corps professoral et le personnel sur des sujets tels que la sante mentale, les accommodements academiques et la preparation a la carriere. Accompagner les etudiants dans les transitions cles de leur parcours academique, de l'orientation a la diplomation. Assurer la conformite avec la legislation provinciale et les politiques institutionnelles en matiere de dossiers etudiants, d'accessibilite et de confidentialite. Promouvoir la visibilite et l'accessibilite des services aux etudiants par des activites de sensibilisation, des communications et des partenariats sur le campus. Etablir et maintenir des relations avec des fournisseurs de services externes pour renforcer les reseaux de soutien aux etudiants. Suivre l'utilisation des services et les commentaires des etudiants pour evaluer l'efficacite et orienter les ameliorations. Gerer les budgets des services et contribuer a l'identification d'opportunites de financement et d'efficience des ressources. Participer a des comites et groupes de travail universitaires lies au soutien et a l'engagement des etudiants. Accomplir toute autre tache connexe.

Qualifications et exigences

Maitrise dans un domaine pertinent (ex. : counseling, psychologie, education, affaires etudiantes) ; l'inscription a un ordre professionnel (ex. : Ordre des psychologues du Quebec) est un atout. Minimum de cinq (5) annees d'experience progressive dans les services aux etudiants ou un domaine connexe, incluant des responsabilites de supervision ou de leadership d'equipe. Capacite demontree a soutenir le bien-etre, la reussite academique et le developpement personnel des etudiants par des services inclusifs et centres sur l'etudiant. Experience dans le soutien aux strategies d'apprentissage, les accommodements academiques ou le counseling en milieu postsecondaire. Excellentes competences interpersonnelles et en communication, avec la capacite de collaborer avec divers departements et une population etudiante diversifiee. Capacite averee a gerer du personnel, coordonner la prestation de services et mettre en oeuvre des ameliorations operationnelles. Connaissance de la legislation pertinente et des meilleures pratiques en matiere d'accessibilite, de confidentialite et de soutien aux etudiants. Experience en planification de programmes, evaluation de services et prise de decisions fondees sur les donnees. Experience en gestion budgetaire et capacite a identifier des opportunites de financement ou des gains d'efficience. Connaissance de la theorie du developpement etudiant consideree comme un atout. Bilinguisme en anglais et en francais, avec d'excellentes competences verbales et ecrites dans les deux langues. Disponibilite flexible pour soutenir des activites occasionnelles en soiree ou en fin de semaine.

A propos de l'Universite Bishop's

Fondee en 1843, l'Universite Bishop's est situee au coeur de Lennoxville dans la region des Cantons-de-l'Est, au Quebec. Elle se distingue par son aspect residentiel et sa taille modeste, de meme que par son modele d'education liberale de haute qualite et offre principalement des programmes de 1er cycle. Situes a Sherbrooke, a environ une heure et demie de route au sud-est de Montreal, les Cantons-de-l'Est offrent une atmosphere accueillante et securitaire, des activites recreatives de plein air exceptionnelles et une excellente qualite de vie. L'Universite Bishop's est situee sur le territoire traditionnel des Abenaquis. Nous reconnaissons leur gestion de cette terre et apprecions le fait que nous sommes tous des invite.e.s sur le territoire abenakis.



Bishop's est une universite anglophone. Elle offre a ses etudiants plus de 100 programmes d'etudes dans cinq divisions : sciences humaines, sciences naturelles et mathematiques, sciences sociales, administration et education.



Le campus de 550 acres comprend 25 batiments, dont sept residences, deux bibliotheques, deux theatres, des salles de classe exceptionnelles, des laboratoires et des installations sportives, un arena, une chapelle historique, une salle de concert et une garderie. On y retrouve egalement un etang, un refuge pour la faune et un terrain de golf.

Ce que nous offrons a nos employes :

un programme d'assurances collectives qui comprend : assurance medicament, medicale , soins de la vue et l'assistance-voyage ; des vacances genereuses ainsi qu'un conge de 10 jours entre decembre et janvier ; des horaires flexibles et la possibilite de travailler a domicile ; des tarifs preferentiels au centre sportif et au terrain de golf ; un regime de retraite a prestations determinees et/ou regime de retraite simplifie ; un programme d'aide aux employes et a la famille (PAEF) ; des initiatives en matiere de developpement durable et de bien-etre ; l'acces a des evenements culturels et educatifs en continu.

echelle salariale : M4 (89,502.32$ - 111,875.05$) Poste de gestion



L'Universite Bishop's applique un programme d'Acces a l'egalite en emploi issu de la Loi sur l'Acces a l'egalite en emplois des organismes publics. L'universite accueille les candidate.e.s qui s'engagent a respecter les valeurs d'equite, de diversite et d'inclusion et qui nous aideront a accroitre notre capacite en matiere de diversite et d'inclusion. Nous encourageons les candidatures de membres de groupes historiquement defavorises et marginalises, notamment les peuples autochtones, les membres des minorites visibles et ethniques, les personnes handicapees, les femmes et les personnes LGBTQ2S+.



S.V.P. faire parvenir votre

curriculum vitae ainsi qu'une lettre de presentation

, en indiquant

pour quel poste vous appliquez

a careers@ubishops.ca Ce poste restera ouvert jusqu'a ce qu'il soit pourvu



Veuillez noter que seules les personnes retenues pour une entrevue seront contactees, et que des tests de selection peuvent etre administres ; merci pour l'interet manifeste. Dans le processus de recrutement, nous fournissons un soutien aux personnes handicapees afin de repondre aux besoins en prevenant et en eliminant les obstacles a l'accessibilite. Si vous necessitez de mesures d'adaptation pour participer en tant que candidat dans le processus de recrutement, veuillez contacter careers@ubishops.ca

POSTING 25-32 (Management Position)

The following statements are intended to describe the general nature and level of work performed. They are not representing an exhaustive list of all responsibilities, duties and skills required.



Bishop's University is seeking a Manager of Student Services for a regular full-time position. Reporting to the Director of Student Experience & Engagement the incumbent is responsible for the coordination, supervision, and continuous improvement of key student support services, including Counselling, Career Development, International Student Support, and Accessibility Services. The Manager ensures that services are student-centered, inclusive, and responsive to the evolving needs of Bishop's diverse student population.



This role involves supervising a team of professionals, supporting the delivery of high-quality programs, and contributing to a positive student experience through collaboration, innovation, and operational leadership. The Manager also provides occasional direct student support in areas such as learning strategies and academic accommodations. This position has a work week of 35 hours from Monday to Friday with occasional evenings and weekends required.

Nature of duties and responsibilities

Supervise and support professional staff across Counselling, Career, International, and Accessibility Services. Coordinate the day-to-day operations of student services to ensure timely, inclusive, and student-centered delivery. Collaborate with the Director to implement strategic initiatives that enhance student well-being, engagement, and retention. Provide individualized learning strategy support and occasional one-on-one student advising or counseling as needed. Develop and deliver workshops and resources for students, faculty, and staff on topics such as mental health, academic accommodations, and career readiness. Support students through key transitions in their academic journey, from orientation to graduation. Ensure compliance with provincial legislation and institutional policies related to student records, accessibility, and confidentiality. Promote the visibility and accessibility of student services through outreach, communications, and campus partnerships. Build and maintain relationships with external service providers to enhance student support networks. Monitor service usage and student feedback to assess effectiveness and inform improvements. Manage service area budgets and assist in identifying funding opportunities and resource efficiencies. Participate in university committees and working groups related to student support and engagement. Other duties as assigned.

Qualifications and Requirements

Master's degree in a relevant field (e.g., counseling, psychology, education, student affairs); registration with a professional order (e.g., Order of Quebec Psychologists) is an asset. Minimum of five (5) years of progressive experience in student services or a related field, including supervisory or team leadership responsibilities. Demonstrated ability to support student well-being, academic success, and personal development through inclusive and student-centered services. Experience in providing learning strategy support, academic accommodations, or counseling in a post-secondary setting. Strong interpersonal and communication skills, with the ability to work collaboratively across departments and with diverse student populations. Proven ability to manage staff, coordinate service delivery, and implement operational improvements. Familiarity with relevant legislation and best practices related to accessibility, confidentiality, and student support. Experience with program planning, service evaluation, and data-informed decision-making. Budget management experience and ability to identify funding opportunities or resource efficiencies. Knowledge of student development theory considered an asset Bilingual in English and French, with excellent verbal and written communication skills in both languages. Flexible availability to support occasional evening or weekend programming.

About BU

Founded in 1843, Bishop's is a primarily undergraduate university offering an outstanding liberal education in a small, residential setting in Quebec's Eastern Townships region. Located in Sherbrooke, about 1.5 hour drive southeast of Montreal, the Eastern Townships offers a safe and welcoming atmosphere, exceptional outdoor recreational opportunities, and a great quality of life. Bishop's University is located on the traditional and unceded territory of the Abenaki people. We acknowledge their stewardship of this land and appreciate that we are all guests on Abenaki territory.



We offer our students over 100 majors within five academic divisions: humanities, natural sciences and mathematics, social sciences, business, and education. The language of instruction at Bishop's is English.



Our 550-acre campus contains 25 buildings including seven residences, two libraries, two theatres, outstanding classrooms, laboratory and athletic facilities, an arena, a historic chapel, a music recital hall, and a daycare centre. A duck pond, wildlife refuge, and golf course are also found on campus.

What We Offer

- Employees benefit from:


Medical, vision, health and travel insurance Generous vacation as well as a 10-day holiday break between December and January Flexible scheduling and work from home possibility Employee discounts to our sports center and Golf course Defined benefit and/or simplified pension plan Employee Family Assistance Plan (EFAP) Sustainable development and Wellness initiatives Access to ongoing cultural and educational events

Salary Range: M4 ($89,502.32 - $111,875.05) Management Position



Bishop's University implements an equal access employment / program under the Act respecting equal access to employment in public bodies. The University welcomes applicants who are committed to upholding the values of equity, diversity and inclusion and who will assist us expand our capacity for diversity and inclusion. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including Indigenous peoples, visible and ethnic minorities, persons living with disabilities, women and LGBTQ2S+ persons.



If interested, please submit your

curriculum vitae

and

cover letter,

including

what position you are applying for

to careers@ubishops.ca. This position will remain open until filled.



Please note that only candidates selected for an interview will be contacted and testing may be required; thank you for your interest. We provide support in the recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. If you require accommodation in order to participate as a candidate in the recruitment process, please contact careers@ubishops.ca