Job Description

RESUME DU POSTE

Relevant directement du directeur general, le ou la gestionnaire assure le bon fonctionnement quotidien de l'entreprise : fixe les objectifs d'equipe, forme et soutient les employes, prend en charge l'ensemble des operations et organise le suivi des taches pour garantir l'efficacite et la croissance d'AS Systemes d'accrochage sur le marche canadien.

RESPONSABILITES PRINCIPALES

Planification strategique et fixation des objectifs

Determiner avec la direction, les indicateurs cles de performance (KPI) et veiller a leur realisation.

Support fonctionnel au service a la clientele

Assurer un accompagnement quotidien, suppleer en cas d'absence et maintenir un niveau de service irreprochable.

Formation et developpement des competences

Concevoir et deployer des programmes de perfectionnement - demarche d'amelioration continue.

Supervision administrative et conformite

Gerer la facturation, les inventaires et les achats, respect des obligations legales et des procedures internes.

Coordination et optimisation des operations

Organiser la repartition des taches, optimiser les processus et intervenir pour resoudre tout enjeu operationnel.

Suivi de performance et reporting

Elaborer des tableaux de bord, analyser les resultats, recommander les actions correctives et en assurer le suivi.

Communication interne et amelioration continue

Animer les reunions d'equipe, promouvoir le partage d'information et identifier les opportunites d'efficacite.

APTIDUTES & QUALIFICATION RECHERCHEES

Bilinguisme francais/anglais ecrit et parle obligatoire; espagnol un atout 5 ans et + d'experience en gestion des operations ou en administration (PME ou distribution) Leadership collaboratif : capacite a motiver, encadrer et mobiliser plusieurs equipes Excellente organisation, sens des priorites et rigueur Maitrise de la suite Microsoft 365; familiarite avec Sage50; CRM/ERP et KPI Esprit analytique, orientation resultats et service client.
Nous remercions tous les candidats de leur interet; seules les personnes retenues seront contactees. Le genre masculin est employe dans ce texte uniquement pour alleger la lecture et inclut sans discrimination toutes les personnes.

Qui sommes-nous ?

Depuis plus de 40 ans, AS Systemes d'accrochage reinvente l'art d'accrocher. De Montreal a Las Vegas, nous avons bati la plus vaste collection de systemes d'accrochage en Amerique du Nord - et installe 40,000+ projets qui transforment murs, vitrines et plafonds en espaces d'exposition fluides et evolutifs. Visitez www.ashanging.com/fr_ca/a-propos

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POSITION SUMMARY

Reporting to the General Manager, the Operations & Customer Service Manager oversees the day-to-day running of the business. You will set team objectives, coach and support staff, manage all operational workflows, and track tasks to ensure efficiency and growth for AS Hanging Display Systems in the Canadian market.

KEY RESPONSIBILITES

Strategic Planning & KPI Management

Define key performance indicators with management and drive their achievement.

Customer Service Support

Provide daily guidance to the support team, step in during absences, and uphold first-class service standards.

Training & Talent Development

Create and roll out skill-building programs for Sales, Logistics, and Support, fostering continuous improvement.

Administrative & Compliance Oversight

Supervise invoicing, inventory, purchasing, and legal compliance.

Operational Coordination

Allocate tasks, streamline internal processes, and resolve operational issues promptly.

Performance Tracking & Reporting

Develop dashboards, analyse results, and recommend corrective actions.

Internal Communication & Continuous Improvement

Lead team meetings, promote knowledge-sharing, and proactively identify efficiency

DESIRED SKILLS & QUALIFICATIONS

Fluency in written and spoken English and French is mandatory; Spanish is an asset. 5+ years' experience in operations or administration (SME or distribution). Collaborative leadership with the ability to motivate and mobilize multiple teams. Exceptional organizational skills, priority management, and attention to detail. Proficiency with Microsoft 365; familiarity with Sage 50; CRM/ERP systems and KPI tracking. Strong analytical mindset focused on results and customer service.
We thank all applicants for their interest; only those selected for an interview will be contacted. The masculine form is used solely to streamline the text and is intended to include all genders without discrimination.

About AS Hanging Display Systems

For over 40 years, AS Hanging Display Systems has been redefining the art of hanging. From Montreal to Las Vegas, we have built the most extensive range of hanging systems in North America and completed more than 40,000 installations, turning walls, storefronts, and ceilings into flexible exhibition spaces. Learn more at www.ashanging.com/en_ca/about-us

Type d'emploi : Temps plein, Permanent

Remuneration: 70000,00$ a 75000,00$ par an

Avantages:

Conges payes Evenements d'Entreprise Stationnement sur place Tenue Decontractee
Horaire:

Du Lundi au Vendredi Quart de jour
Formation:

DEC (Souhaite)
Experience:

Service a la clientele: 2ans (Souhaite) Gestion des operations: 3ans (Souhaite)
Lieu du poste : En presentiel

Date limite de candidature: 2025-07-04
Date de debut prevue: 2025-07-07