Job Description

Description :
Resume de la description du poste:
Directeurs de zone sont des leaders qui stimulant les ventes, le service et l'excellence operationnelle dans l'emplacement. Ce role est essentiel pour concretiser la mission d'assurern un service de premiere classe a nos clients et partenaires commerciaux. Un directeur de zone effectuera certaines fonctions d'encadrement et de formation, dirigera l'execution des normes de marchandisage et assurera la supervision generale de la zone pendante
Exigences du poste:

• Demontrer une experience de vente dans un environment de vente au detail rapide et axe sur le service
• Capacite demontree a accueillir, vendre et remercier le client
• Accorder la priorite au client ben tout temps
• Offrir un service client memorable et hautement personnalise grace a des analyses des besoins et a des recommandations de produits
• Offrir aux clients des produits et service promotionnels
• Etre capable de resoudre les problemes de service la clienteles et de les faire remonter au besoin
• Creer et entretenir de bonnes relations de travail avec les autres associes
• Maintenir l'apparence du magasin en ce qui concerne le marchandisage visuel, l'entretien menager et les normes d'entretien
• Effectuer les transactions des clients de maniere efficace et precise sur notre point de vente
• Effecteur efficacement et avec precision tous les controles de processus requis
• Suivre les politiques et procedures de l'entreprise et maintenir un environment de travail sur
• Comprendre et se conformer aux procedures operationnelles normalisees de manipulation des especes et de prevention des pertes

Qualifications du poste:

• Diplome d'etudes secondaires ou l'equivalent requis
• Au moins un an d'esperience dans le commerce de detail ou le service a la clientele/la supervision est preferable. Capacite a travailler sur differents quarts de travail dans un environnement axe sur l'equipe 7/365
• Excellentes competences en service a la clientele et capacite a communiquer efficacement en anglais
• Autonome, capable de prioriser et de gerer diverses taches simultanement
• Capacite a s'adapter aux priorities changement et aux situations imprevues
• Maitrise requise de la lecture, de l'ecriture net des mathematiques
• Capacite a reussir la verification des antecedents criminels federaux, la verification des antecedents de Paradies et les exigences applicables de la FAA exigences du ministre des Transports
• Travail a l'ordinateur, levage de charges lourdes (40 lbs) longues periodes debout, escalade, levage, flexion, travail de nuit, ou de fin semaine, dans un magasin ou un groupe d'associes aux ventes
• Bilingue/francais et anglais

Position Description Summary:
Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.
POSITION REQUIREMENTS:

• Demonstrate selling experience in a fast paced, service oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standard
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service/supervisory experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
• Able to work varied shifts including weekends, evenings, nights and Stat Holidays.
• Bilingual/French and English

Skills Required