Job Description

Are you looking to make a difference in a patientaEUR(TM)s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRINCIPALES FONCTIONS ET RESPONSABILITa?S:

La gestion des projets et/ou des cas assignes.

L'adhesion aux processus generaux de l'entreprise.

L'assistance telephonique

La mise en A"uvre de programmes de centres d'appels, y compris de fourninr aux patients, aux organismes professionnels et de financement de la sante un soutien telephonique. Les lignes d'aide actuelles portent sur:

Les questions de financement et d'acces, y compris les programmes d'acces prives, publics et particuliers;

programmes de conformite

administrer et adherer a des protocoles de gestion des cas, y compris la surveillance clinique, la collecte de donnees, le suivi continu du patient, la conformite, la surveillance de l'arrat ou de l'abandon de traitement, le rapport des evenements indesirables, et la liaison avec les fournisseurs de soins de sante primaires;

la mise en A"uvre d'initiatives de recherche de marche relatives a la pharmaceutique et a la biotechnologie avec des medecins, des patients, des pharmaciens ou d'autres professionnels de la sante paramedicaux;

tous les programmes destines aux patients s'appuient sur des methodes de traitement des dossiers et comprennent une quantite importante d'appels sortants.

Documenter chaque activite dans la base de donnees specifique du programme.

Participer et assister a la formation continue de perfectionnement et aux cours de formation specialisee pour des produits ou des programmes specifiques tels que juges appropries par le gestionnaire.

Fournir des commentaires concernant les protocoles actuels, la base de donnees, les processus et les relations inter-departementales.

Communication claire au gestionnaire, pod, et collegues formes aux programmes concernant la gestion de cas pendant les absences prevues.

Avec les gestionnaires, participer au processus de formation de nouveaux gestionnaires de cas, y compris mais non limite a l'observation et la surveillance des appels.

Responsable de signaler tous les evenements indesirables aux departements concernes.

Le/la gestionnaire de cas sera egalement affecte(e) a d'autres fonctions et taches au besoin de temps a autre.

PRIMARY DUTIES AND RESPONSIBILITIES:

• The management of the assigned projects and/or cases.
• Adherence to the general company processes
• Telephone support:

• Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
• funding and access issues, including private, public and special access programs;
• compliance programs
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time

What your background should look like

EXPa?RIENCE ET NIVEAU DaEUR(TM)a?DUCATION REQUIS:

Formation generale requise dans des domaines tels que l'administration des affaires, la comptabilite, les ventes, le marketing, les sciences informatiques ou des vocations similaires, generalement obtenue via l'achevement d'un programme de diplame d'associe de deux ans ou une combinaison equivalente d'experience et d'education.

Un minimum d'un (1) an d'experience en service a la clientele

Bilingue (franaais/anglais) est un atout

Capacite a effectuer plusieurs taches

Attention aux details

Excellentes aptitudes de resolution de problemes

Experience dans le domaine medical et pharmaceutique est un atout.

Connaissance pratique de Word, Excel et Outlook

COMPa?TENCES , CONNAISSANCES ET APTITUDES REQUISES:

Connaissance approfondie de l'industrie de la distribution pharmaceutique

Connaissance pratique de systeme automatise de gestion d'entrepat

Solide sens des affaires et sens financier

Solides competences analytiques et mathematiques

Aptitude a communiquer efficacement a l'oral et a l'ecrit

Aptitudes interpersonnelles et de leadership efficaces

Sens de l'organisation; attention aux details

Capacite a respecter systematiquement les echeances

Excellentes aptitudes de resolution de problemes; capacite a resoudre les problemes de maniere efficace et efficiente

Excellentes aptitudes a la presentation

Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service
• Bilingual (French/ English)
• Ability to multitask
• Attention to detail
• Strong Problem solving skills
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

"The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.aEUR

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'equipes interfonctionnelles.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergenaEUR(TM)s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.