Job Description

Gestionnaire, Communications clients et evenements Quebec / Manager, Customer Communications and Events, Quebec

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Saint-Laurent, Canada


Job ID JR0136129


Category Communications, Marketing & Sales

Post Date Sep. 11, 2025


McKesson, l'une des 10 premieres entreprises du classement Fortune Global 500, touche a pratiquement tous les aspects des soins de sante et s'emploie a faire une reelle difference. Nous sommes reconnus pour notre capacite a offrir un savoir, des produits et des services qui rendent les soins de qualite plus accessibles et plus abordables. Chez nous, la sante, le bonheur et le bien-etre de nos gens et des personnes que nous desservons sont prioritaires--et nous tiennent a coeur.


Ce que tu fais chez McKesson a de l'importance. Nous favorisons une culture ou tu peux t'epanouir et avoir un impact, et ou tu es encourage a proposer de nouvelles idees. Ensemble, nous faconnons l'avenir de la sante pour nos patients, nos communautes et nos equipes. Si tu souhaites des aujourd'hui contribuer a la sante de demain, nous aimerions avoir de tes nouvelles.


McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

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Resume du poste

Le ou la

Gestionnaire, Communications clients et evenements

joue un role cle dans le developpement des activites de

distribution pharmaceutique et des bannieres de detail

de McKesson Canada au Quebec, en elaborant et en mettant en oeuvre des strategies de communication B2B percutantes. Ce role collabore etroitement avec les parties prenantes internes pour faconner des recits convaincants et des messages strategiques qui refletent l'engagement de McKesson envers l'innovation, le partenariat et l'amelioration des resultats en sante pour tous.


En tant que leader au sein de l'equipe Communications clients et evenements, cette personne dirige des initiatives de contenu et d'evenements visant a accroitre la notoriete, a stimuler l'engagement des clients et a renforcer la valeur de McKesson aupres des pharmacies de detail, des institutions et des bannieres Proxim et Uniprix. Le ou la candidate ideale est axee sur le client, s'epanouit dans un environnement dynamique et allie pensee strategique et execution concrete.

Responsabilites principales

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Communications strategiques et gestion de la marque

Agir a titre de responsable des communications clients pour tous les projets, programmes et initiatives regionales, en assurant l'alignement avec les lignes directrices de la marque de McKesson Canada. Elaborer et diffuser des communications externes claires, axees sur les clients et/ou les membres, sur les canaux appropries, ainsi que des messages internes cles pour soutenir les equipes de comptes et le service a la clientele. Utiliser la marque corporative de McKesson Canada comme ancrage strategique pour orienter les communications et assurer un positionnement coherent de l'organisation. Contribuer a la diffusion de recits positifs via les canaux numeriques et sociaux. Gerer les projets de communication de la planification a l'execution, en respectant les delais, le budget et la portee definis.

Developpement et supervision d'evenements

Gerer les besoins en contenu pour les leaders d'affaires lors d'evenements clients regionaux et/ou de salons professionnels (presentations, allocutions, materiel client). En collaboration avec l'Associe principal, Communications et evenements, contribuer aux elements strategiques du portefeuille d'evenements des bannieres Proxim et Uniprix (communications, contenu du Congres, experience membre).

Leadership et soutien strategique

Superviser et encadrer l'Associe principal, Communications et evenements, en offrant du mentorat, des retroactions et des opportunites de developpement professionnel. Participer aux reunions strategiques avec les membres et comites internes au Quebec a titre de representant des communications B2B. Mesurer, analyser et rendre compte de la performance des communications destinees aux clients/membres au Quebec, et ajuster les messages au besoin pour maximiser leur impact.

Collaboration et mobilisation des parties prenantes

Collaborer avec les equipes interfonctionnelles (Operations commerciales, Service a la clientele, Affaires gouvernementales, etc.) pour assurer une planification integree des communications. Agir comme responsable regional des communications clients pour les equipes de distribution pharmaceutique et de bannieres de detail au Quebec, en developpant des partenariats solides et une comprehension approfondie de leur realite. Travailler en etroite collaboration avec la Directrice, Communications clients et evenements, pour transformer les priorites strategiques en plans de communication concrets. Collaborer avec les collegues du marketing de marque pour les besoins en design et l'orientation des bannieres, et avec l'equipe marketing B2B pour assurer l'alignement strategique.
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Competences

Solides competences en leadership demontrees, capacite a creer un environnement positif et propice au developpement des autres. Esprit d'initiative, debrouillardise et sens de l'innovation. Pensee strategique, forte orientation client et vision d'ensemble. Capacite a developper des recits convaincants et des communications efficaces influencant le comportement des clients et renforcant la notoriete de la marque. Diplomatie, enthousiasme, creativite, excellentes habiletes interpersonnelles et esprit entrepreneurial. Presence executive affirmee et capacite a etablir des relations positives avec les clients internes/externes et les leaders executifs.
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Exigences du poste

Baccalaureat ou equivalent en communications, marketing ou administration. Plus de 7 ans d'experience en developpement et mise en oeuvre de strategies de communication. Minimum de 3 ans d'experience en gestion d'equipe. Experience averee en communications B2B, idealement dans une grande organisation du secteur de la sante ou pharmaceutique. Maitrise du francais et de l'anglais (bilinguisme requis). Maitrise des outils numeriques de communication (Marketo, Swoogo, Salesforce) est un atout. Deplacements requis au Canada pour soutenir les evenements sur place.

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Job Summary


The Manager, Customer Communications and Events plays a pivotal role in advancing McKesson Canada's Pharmaceutical Distribution and Retail Banner business in Quebec, by developing and executing impactful B2B communications strategies. This role collaborates closely with internal stakeholders to shape compelling narratives and strategic messaging that reflects McKesson's commitment to innovation, partnership, and Advancing Health Outcomes for All(TM).


As a leader within the Customer Communications and Events team, this role leads content and event initiatives that build awareness, drive customer engagement, and reinforce McKesson's value to retail pharmacies, institutions,and our Proxim and Uniprix retail banner brands. The ideal candidate is customer-focused, thrives in a fast-paced environment, and balances strategic thinking with hands-on execution.


Key Responsibilities


Strategic Communications & Brand Stewardship

Serve as the customer communications lead for all regional projects, programs and initiative, ensuring alignment with McKesson Canada's customer communications brand guidelines. Develop and deliver clear, customer and/or member-focused external communications across applicable channels, along with internal key messaging that equips account teams and customer service to confidently represent key initiatives. Leverage the McKesson Canada corporate brand as a strategic anchor to guide communications direction and ensure consistent positioning of the organization and its strategic priorities with internal stakeholders. Responsibility for contributing to positive narratives through the use of digital/social media channels to highlight good news stories. Manage communications projects from planning through execution, ensuring delivery within defined scope, timelines, and budget.
Event Development & Oversight

Facilitate and manage content requirements for business leaders for regional customer events and/or trade shows, including presentations, speaking engagements, and other customer-facing material. In collaboration with the Sr. Communications and Events Associate, contribute to strategic elements of the RBG Proxim and Uniprix event portfolio, including communications, content (Congres)and overall member experience.
Leadership & Strategic Support

Supervise and mentor the Sr. Communications and Events Associate, providing guidance, feedback, and opportunities for professional development to foster their growth within the broader B2B Marketing & Communications Team and ensure alignment with departmental objectives. Participate as the designated B2B Communications representative in strategic meetings with members and internal committees in Quebec, Measure, analyze, and report on the performance of communications issued to customers/members in Quebec; continually monitor metrics, adjusting messaging to maximize impact and effectiveness when needed.
Collaboration & Stakeholder Engagement

Partner with cross-functional teams, including Commercial Operations, Customer Care, Government Affairs, and others, to lead integrated communications planning and ensure alignment and execution across initiatives. Serve as the regional customer communications lead for pharmaceutical distribution and retail banner teamsin Quebec, building strong partnerships and maintaining a deep understanding of their current environments and challenges. Use these insights to inform communications and event strategies/ initiatives. Collaborates closely with the Director, Customer Communications and Events to turn strategic priorities into actionable communications plans, supporting execution across banner initiatives and ensuring alignment with broader B2B messaging frameworks. Partner with brand marketing colleagues for design needs, banner brand direction, and collaborate closely with the B2B marketing team to ensure strategic alignment and execution.
Skills

Strong demonstrated leadership capabilities. Ability to lead others, create positive/supportive environments for others to grow and develop. Strong self-directed initiative, resourcefulness, and drive for innovation. Strategic thinker, strong customer-centric ethic, coupled with a keen sense of the big picture. Ability to develop compelling narratives and well-crafted communications, that will influence customer behavior and build positive brand awareness. A well-defined sense of diplomacy, supported by a high degree of enthusiasm, creativity, interpersonal skills, and entrepreneurial spirit. Excellent executive presence and ability to cultivate positive relationships with cross-functional internal and external customers and executive leaders.
Position Requirements

Bachelor's degree or equivalent in Communications, Marketing, or Business. 7+ years of experience developing, implementing, and leading communications strategies. 3+ years of leadership experience with one or more direct reports Proven experience in B2B communications, preferably for a large organization within the healthcare or pharmaceutical industry. Bilingualproficiency (French and English) Proficiency in digital communication tools and platforms such as Marketo, Swoogo, and Salesforce is an asset. Travel within Canada required to support onsite member event needs.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.


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Le.la titulaire de ce poste aura a soutenir de facon quotidienne des clients internes et/ou externes a l'exterieur du Quebec et/ou aux Etats-Unis. Par consequent, ce poste requiert une maitrise de l'anglais a l'ecrit et a l'oral. Veuillez noter que le nombre de postes dont les taches requierent une connaissance de la langue anglaise a ete restreint dans la mesure du possible


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

Notre echelle salariale de base pour ce poste

Our Base Pay Range for this position

$77,600 - $129,400
McKesson est un employeur qui adhere aux principes d'egalite d'acces a l'emploi.


McKesson offre des possibilites d'emploi egales aux candidates et aux employes, et s'engage a creer un environnement diversifie et inclusif, sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identite de genre, d'origine nationale, de statut de veteran protege, de handicap, d'age ou d'informations genetiques. Pour en savoir davantage sur les politiques de McKesson a cet egard, veuillez consulter notre page sur l'egalite des chances en matiere d'emploi.


McKesson is an Equal Opportunity Employer


McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.


Join us at McKesson!