Job Description

General Manager

APEX Trampoline Park is now hiring a fun, outgoing, and motivated individual to help lead our APEX Family. Join a positive, team-oriented environment where we focus on creating safe, memorable experiences for our guests.

Role Overview

We are seeking a General Manager for our new facility in Winnipeg. This role is responsible for the successful day-to-day operation of the park and will play a key role in building, leading, and supporting the on-site management structure and frontline APEX Family members as the facility launches. The General Manager reports directly to the Managing Partners.

The ideal candidate is passionate about active entertainment, demonstrates strong leadership skills, and brings several years of management experience. This position plays a critical role within a rapidly growing Western Canadian company and offers opportunities for ongoing training and development. Evening and weekend availability is required.

Key Responsibilities

Leadership & Culture

Professionally represent APEX Trampoline Park at all times Continuously develop as an individual and as part of the APEX Family Foster a positive, energetic, and engaging park environment Lead, mentor, and oversee all on-site APEX Family members

Operations Management

Ensure equipment maintenance procedures are consistently followed Coordinate timely repair or replacement of damaged equipment Oversee large groups, parties, and social events Continuously review and improve operational procedures Track and maintain accurate inventory levels Uphold brand standards by maintaining a clean, safe, and welcoming facility Ensure group bookings and confirmations are completed accurately and in a timely manner Identify, address, and resolve safety concerns promptly

Human Resources & Training

Maintain appropriate staffing levels and issue schedules in a timely manner Execute internal training and onboarding programs Protect, promote, and reinforce company culture Complete quarterly performance reviews for APEX Family members

Guest Experience & Public Relations

Ensure all external communications are timely, professional, and on-brand Resolve guest concerns and manage dissatisfied customer situations effectively Execute marketing initiatives as directed by the Marketing Team

Qualifications & Experience

3-5 years of experience in a management or leadership role (hospitality, entertainment, retail, or recreation preferred) Proven ability to lead, motivate, and develop teams in a fast-paced environment Strong organizational and problem-solving skills with attention to detail Excellent communication skills, both verbal and written Experience scheduling staff and managing labour efficiently Comfort handling guest concerns and resolving issues professionally Ability to work evenings, weekends, and holidays as required Knowledge of workplace safety standards; experience in safety-focused environments is an asset Familiarity with the Winnipeg customer market or local community is considered a strong asset

Compensation & Eligibility

Competitive salary commensurate with experience Comprehensive benefits package, including health insurance and a Health Spending Account Opportunities for personal and professional growth within the company Applicants must be legally eligible to work in Canada

How to Apply

Please submit your resume to: office@aae.group

Subject line: General Manager - Apex Winnipeg

Job Type: Full-time

Pay: $1.00-$2.00 per year

Work Location: In person