Job Description

Northern Vision Development operating Normandy Living, is the first private senior residence in Yukon. We are dedicated to fostering a warm, dignified, and engaging community where seniors can live independently while enjoying access to supportive services that enhance their quality of life.

We're looking for a General Manager to lead our vibrant community. This on-site leadership role is responsible for the daily operations of Normandy Living, ensuring that our residents receive exceptional service and support in a place they are proud to call home. You'll be accountable not only for resident experience, but also for running the business - leading a multidisciplinary team, managing budgets, and ensuring operational excellence. You'll set the tone for a culture grounded in care, trust, professionalism, and continuous improvement.

What Does Your Success Look Like?

Daily operations across departments run smoothly and consistently, creating a consistent and high-quality experience for residents.

Staff feel engaged and accountable under your leadership, resulting in retention, teamwork and a positive culture.

Residents enjoy a high quality of life marked by responsive service, meaningful social engagement, and a safe, welcoming environment.

Health, safety, and risk management practices are embedded in day-to-day operations, with issues identified and addressed proactively.

Budgets are carefully managed, and occupancy and revenue goals are met through planning and collaboration.

Services and operations meet or exceed territorial licensing and policy requirements, with audits and inspections confirming compliance.

The residence is clean, safe, and well-maintained, reflecting pride of place for residents, families, and staff.

Normandy is seen as a trusted and respected presence in the community, thanks to your strong relationships with residents, families, and partners.

What You Bring to the Role:

Considerable experience leading multi-departmental operations; in a Hospitality or a senior-related field is preferred.

Experience with, or a passion for supporting older adults; in a home care or healthcare setting is an asset.

Experience with accreditation processes such as CARF or other quality assurance programs is an asset.

Experience leading teams through collaboration, accountability and shared purpose.

Exceptional interpersonal skills to build trust and maintain positive relationships with residents, families, staff, and community partners.

Financial acumen with experience in budgeting, forecasting, and reporting.

Strong organizational skills with the ability to manage competing priorities and oversee complex day-to-day operations.

Strong communication skills to speak clearly and confidently and listen with empathy.

Strong judgement to balance business objectives with prioritizing resident satisfaction and dignity.

Comfortable adapting to change and managing unexpected situations.

What You'll Love About Working Here

Whether it's connecting with residents or driving business results, this role lets you lead with purpose across all levels of the operation. In addition to development opportunities:

Smile bright with comprehensive dental care

Stay healthy with extended medical coverage

Peace of mind through life insurance protection

Clear vision supported by our vision care plan

Take time to recharge with 4% annual vacation pay and managers leave

Save for your future with our RRSP matching program

Enjoy exclusive discounts across our networks of hotels for you and your family & friends

Access confidential mental health support whenever you need it

Conditions of Employment

Clear Police Information Check Clear Vulnerable Sector Check Class 5 Yukon driver's license CPR and First Aid or willingness to obtain post-hire

Job Requirements:

Ability to work flexible hours (evenings and weekends), ability to stand, lift and bend to support staff and residents,

Job Types: Full-time, Permanent

Pay: From $85,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match Vision care
Language:

English (preferred)
Work Location: In person