Job Description

The El Furniture Warehouse General Manager is responsible for day-to-day operations of the store. The role is to ensure both staff and guests are the top priority and leave each day feeling appreciated and part of the team.

Main Duties:

Hires, trains, develops staff and has succession plan built for current staff.

Ensures company policies and procedures are taught to and followed by all staff.

Performance management of all staff.

Ensures customer service standards are maintained by teaching staff how we do the right thing by listening and anticipating guest's needs, going above and beyond, recognizing mistakes and taking steps to correct them, engages guests and creates relationships.

Overall management of the venue which includes hiring for fit, proactive hiring, new hire administration, accounting administration, cost controls, labour cost, KPIs, inventory and cash management.

Manages and oversees the FOH/BOH labour targets and scheduling.

Weekly sales forecast reported to Regional Manager and discussed in weekly manager meeting.

Manages repair and maintenance of the store within budgets.

Manages and tracks the QSA, Spill and Void tabs

Knowledge I must have:

A strong working knowledge of BC liquor licensing laws and Health and Safety regulations and company policies, Thorough understanding of store performance targets

Skills I must have:

Conflict resolution, Problem solving, Communicates effectively and with positive intent, Time management, Builds strengths of staff and self, Delivers on expectations

Ability I have shown:

Is able to coach and mentor staff through succession planning, Cares about the guest experience, Can anticipate issues and proactively solve them, Accountable for actions, Owns impact of decisions, Earns trust, Respects others time and efforts, Is attentive and brings full self to work

Job Types: Full-time, Permanent

Pay: $65,000.00-$100,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance Paid time off Store discount Tuition reimbursement
Education:

Secondary School (required)
Experience:

Restaurant management: 1 year (required)
Licence/Certification:

Drivers Licence (required)
Work Location: In person