Job Description

FULL JOB DESCRIPTION

Posting End Date: November 7, 2025

Applications will be accepted until 11:59pm on November 7, 2025

Only applicants selected for interview will be contacted.

Job Start Date:

Immediately or as agreed

Role Overview

The University Women's Club of Vancouver (Club) was founded in 1907 by women in Vancouver with a mission to lead the way with commitments to education, advocacy, fellowship and mentorship. In 1962, the Club purchased as its clubhouse Hycroft, a currently recognized heritage property in Vancouver. Current membership of the Club is over 300 women.

Reporting to the Board of Directors (Board) of the Club, the General Manager (GM) is responsible for providing dynamic and visionary leadership in the implementation of the Club's evolving Strategic Plan in alignment with the Club's mission, vision, and strategic priorities.

The GM is responsible for the successful management of the Club and Hycroft according to the strategic direction set by the Board and is accountable for establishing and executing the initiatives and objectives for the Club. The GM implements policies established by the Board and provides leadership, direction, and guidance around the Club's operations, while analyzing and evaluating the effectiveness of all organizational operations.

Specific Accountabilities

Leadership

Prepares Business Plan for the Club and updates the Business Plan at least annually.

Provides operational expertise to the Board regarding the Club's evolving Strategic Plans and Business Plans.

Provides leadership to staff through effective communication and delegation.

Implements general policies established by the Board and directs their administration and execution.

Working with the Club's Finance Manager, provides input to the Club's Finance Committee and the Board in the development of an annual comprehensive budget.

Acts as a professional advisor to the Board on all aspects of the Club's operations.

Develops organizational policies and procedures for approval by the Board, reviews all operational policies on an annual basis, and makes recommendations to the Board for any appropriate changes to such policies and procedures.

Provides recommendations to the President and applicable Club committees about construction, alterations, maintenance, materials, supplies, equipment, and services in relation to Hycroft and the Club.

Ensures that the services offered by the Club contribute to the organization's mission and reflect the priorities of the Board.

Attends meetings of the Board.

Operational Planning and Management

Oversees the effective and efficient day-to-day operation, administration and business interests of the Club.

Coordinates staff for services and events at Hycroft.

Oversees marketing and membership recruitment programs to promote the Club's services and facilities to present and potential members and to increase the profile of the Club and Hycroft in the community.

Oversees the care and maintenance of Hycroft and the Club's physical assets and facilities and plans and manages all improvements, repairs, and renovations according to the priorities of the Board and with safety and fiscal prudence.

Oversees rentals of Hycroft and other properties owned by the Club.

Oversees the development of systems for analyzing and evaluating the effectiveness of all Club operations.

Ensures the highest standards for food, beverage, and other Club services.

Oversees the establishment of, and monitors compliance with, purchasing policies and procedures.

Financial & Administrative Management

Provides the Board with regular and comprehensive reports on the revenues and expenditures of the Club.

Coordinates development of operating and capital budgets according to the budget calendar.

Monitors monthly and other financial statements for the Club and takes effective corrective action as required.

Oversees preparation of and analyzes financial statements, manages cash flow, and establishes controls to safeguard funds.

Reviews income and costs relative to goals and takes corrective action as necessary.

Ensures the Club's computer systems and software are adequate, secure and up-to-date.

Approves expenditures within the authority delegated by the Board.

Human Resource Management

Manages staff on a day-to-day basis, including recruitment, orientation, performance management, performance reviews, and salary recommendations within Club-approved budgets.

Creates a positive, healthy and safe work environment in accordance with all legislative requirements, regulations and best practices.

Develops and maintains an Employee Handbook that outlines personnel policies and procedures.

Convenes and presides over regular staff meetings.

Community Relations

Oversees communications with the public to provide information on programs and services at the Club and Hycroft to enhance the reputation of the Club and broaden the scope of the Club's operations.

Risk Management

Provides leadership in contract negotiations and contract management.

Oversees legal, regulatory, and professional requirements applicable to the Club and Hycroft and ensures that the Club and Hycroft are in compliance with such requirements.

Ensures that the Club's operations are conducted in accordance with all applicable municipal, provincial and federal laws. Immediately communicates to the Board any risk that has potential to cause harm to the Club.
Dimensions

The GM is accountable for all facets of the Club's operations. This is a high-profile, demanding role that requires exceptional people skills, communication skills, and business leadership. The complexity of the position is in the diversity of the operations of the Club which include member and public events and activities, food and beverage services, rentals of Hycroft, and maintenance of Hycroft (a heritage property).

Qualifications and Competencies

Degree in Business Administration or related management field.

Minimum 5 to 8 years of related experience.

Minimum 3 to 5 years of experience managing staff.

Experience working with Boards.

Experience in developing and managing budgets of over $1 million.

Ability to deal courteously, patiently, and tactfully with members, clients, vendors and the general public.

Ability to develop and interpret documents such as contracts, procedural manuals, safety rules, operating and maintenance instructions, etc.

Excellent English verbal and written communication skills and ability to write routine reports and correspondence.

Experience multitasking, meeting short deadlines, and redirecting efforts to a crisis situation when necessary.

Proficient in Jonas, MS Office, Word and Excel, and familiarity with graphic programs.

Residence in the Greater Vancouver area.

Knowledge of and experience working in Vancouver are assets.

Membership with club industry and/or other professional associations is an asset.

Working Conditions

The GM is a full-time position within a strong value-based organizational culture and reports to the Board of Directors through the President. The GM supervises a team of dedicated professional staff across the Club's operations, including membership services, food and beverage services, rentals of Hycroft, property management and maintenance, marketing, and financial management. The GM's work location is 100% onsite at Hycroft in Vancouver, BC (no remote working option and no relocation expenses will be available). The GM's work schedule will be based on 40 hours per week, but hours of work may vary depending on time of year and events and requires flexibility to work weekends, evenings and holidays as required.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care Discounted or free food Extended health care
Language:

English (preferred)
Work Location: In person