Job Description

About the role

------------------


The General Manager (GM) is the single point of accountability for all day-to-day operations at the Yaletown flagship location. This is our highest-profile location, and the GM is entrusted to run it

from A to Z

with minimal owner involvement in daily tasks. The GM leads both FOH and BOH teams, ensures seamless collaboration between departments, and delivers an exceptional guest experience at every visit.


The GM operates with support from the owners in administration, mentorship, and strategic direction, but is expected to lead independently, proactively solving problems and driving growth.

What you'll do

------------------

Team leadership & culture

Lead, coach, and develop FOH & BOH; set clear standards and hold the team accountable. Recruit, hire, onboard, and train to the highest standards. Run performance reviews, track probation, and document progressive discipline. Host team meetings/training; build morale and a positive, high-energy environment. Manage staff requests, absences, and sick leave.

Operational excellence (FOH & BOH)

Uphold recipe, plating, timing, and service standards; be present and hands-on on the floor. Maintain atmosphere: cleanliness, lighting, music, decor, temperature. Keep systems tight: POS accuracy, online inquiries, pre-orders, calendar inputs. Proactively resolve guest issues and close feedback loops.

Ordering, inventory & suppliers

Order FOH/BOH supplies; balance par levels and cash flow (no over-ordering). Enforce FIFO and run regular counts. Manage supplier relationships; escalate quality issues; source substitutions. Communicate outages/substitutions to the team promptly.

Scheduling & labour

Build FOH/BOH schedules that hit labour targets. Approve vacations/absences; verify hours prior to payroll.

Sales growth & community

Monitor reports/KPIs and adjust in real time. Drive revenue through existing and new funnels. Build community relationships (businesses, groups, event organizers) to generate traffic.

Guest experience & online presence

Monitor/respond to online reviews quickly and professionally. Turn guest feedback into improvements across service, menu, and atmosphere. Oversee online ordering and special requests to standard.

Menu, quality & safety

Maintain high taste, presentation, and consistency standards. Keep menus/signage current and accurate. Lead Food Safe/sanitation; prep for and pass all health inspections.

Facilities & maintenance

Ensure top-tier cleanliness FOH/BOH. Schedule preventative maintenance; report major repairs to owners immediately. Maintain an effective pest-control program.

Core competencies

---------------------

Accountability & results

- Own outcomes and metrics.

Leadership

- Build engaged, high-performing teams.

Operational expertise

- Systems, scheduling, and cost control.

Guest-centric mindset

- Obsess over the experience.

Adaptability

- Thrive in a fast, evolving environment.

Requirements

----------------

Serving It Right (BC) & Food Safe Level 1. 3+ years in a management role in a fast-paced hospitality environment. Proficiency with POS, inventory, and scheduling platforms. Strong written and verbal communication. Valid BC Class 5 Driver's Licence.

Availability:

Full-time, including evenings and weekends.

Benefits

------------

Extended Medical benefits (no additional cost).

KPIs you'll own

-------------------

Labour % to target, COGS % to target Sales growth vs. last year Guest satisfaction / review rating Compliance: Food Safe/health inspections

Location:

On-site, Yaletown (Vancouver, BC)

Compensation:

$26-$30 per hour, based on the experience, plus Gratuity.

We're an equal opportunity employer and welcome applicants from all backgrounds.