Job Description

General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer. If you enjoy working outdoors, problem solving, and working with a company that promotes a strong safety culture, this opportunity is for you!



Cando Rail & Terminals is a leader in specialized rail services across Canada, offering industrial switching, terminal/transload services, short line operations, and more. With over 50 operations, we manage the third-largest locomotive fleet in Canada.

Cando Advantages

Work Life Balance with Fixed Schedules Cando's Technical and Leadership Training Programs Award Winning Safety Culture Employee Ownership Program Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances Flexible Health & Dental Benefits Canada's Best Managed Company for over 9 years!

General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.

General Responsibilities

Customer Service and Leadership


Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitability. Align managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction Develop and maintain strong relationships with customers and key industry partners to ensure Cando's services are well positioned to capitalize on current and future opportunities with the customers Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer's operations Focus on developing avenues to grow the existing business with the customer

Operational Management


Implement and maintain effective safety systems and programs and maintain regulatory compliance Conduct periodic reviews and/or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery Work with customer to identify and implement site focused operational solutions based on customer needs Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements Manage contract renewals that foster long-term partnerships with our customers Establish annual budgets ensuring sustainable people and process management Keep current on industry news, trends and any issues that may have an impact on Cando's services

Skills, Knowledge, & Abilities

Strong relationship management skills and the ability to build and grow both employee and customer loyalty Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work Ability to develop and articulate clear and concise approaches to enhancing and growing operations Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable Ability to manage multiple customer relationships with a commitment to business ethics and safety practices Proven track record of collaboration and influencing skills with an ability to build credibility Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability Functional capabilities with computer including Window's based computer environment, the internet, and MS Office applications Understanding of standard business processes in accounting, marketing, and human resource management

Education & Experience

Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site/service offerings Bachelor's degree in Finance/Commerce/Business or related discipline is an asset Experience working with customers Experience working with commuter/passenger railway agencies Extensive knowledge of railway rules and regulations Experience in building safety culture, and strong teams with an understanding of Safety Management Systems Proven track record of entrepreneurial leadership

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.