Job Description

The Position

As the General Manager, you are responsible for overseeing the day to day operations of the hotel by leading coaching and mentoring hotel employees and managers, including front desk, housekeeping, sales, maintenance, food & beverage. You will maximize hotel revenues, ensure exceptional guest service and value to our hotel guests, maintain cost control within profit objectives and ensure associate satisfaction through the development of a strong service culture that displays the values and vision of IHG and our ownership group. In collaboration with the COO, you will set the strategy and vision for the hotel that inspires a culture of excellence while driving industry leading guest experiences and financial performance.

Key Areas of Responsibility

OPERATIONS: To ensure the hotel runs efficiently through proper maintenance of the hotel's physical facilities resulting in employee and guest safety and satisfaction, efficient operations, top quality product, pleasant appearance, cleanliness, and compliance (brand & legislative).

Conduct weekly property walks and work with Maintenance Manager to ensure deficiencies are being addressed in a timely manner. Conduct daily guestroom inspections and work with manager to ensure the rooms and public areas are being cleaned and maintained according to hotel standard. Document areas of concern and provide direction to address concerns Effective scheduling and utilization of people resources Ensuring that we are maintaining exceptional guest satisfaction levels Ensure prompt response to negative guest comments Ensure that food & beverage is consistently maintained to standards of quality, presentation, and service Ensure adherence to relevant legislation as it relates to fire, health & safety, accessibility, employment, etc. Identify capital issues and develop action plans to address in a timely manner Conduct effective meetings, creating agendas, recording minutes, and taking action

SALES/MARKETING: Participate in organizational and community events for the purpose of prospecting new business leads, developing long sustainable business partnerships, and building our community profile

Meet regularly with the Sales team to understand and communicate status of ongoing sales activities Be an active member in the community by sitting on relevant committees/boards (i.e. Rotary, Downtown Business Assoc., Chamber). Attend various networking events, tournaments, and galas Become involved in the sales process as required (i.e. contract approvals, site tours, client appreciation events) Monitor and maintain the integrity of all online branded assets to ensure accurate content Ongoing support and collaboration with marketing department on business plans Ensure Food & Beverage team are current with trends so F&B outlets (restaurant, patio, banquets) remain relevant at all times

REVENUE MANAGEMENT: Pro-actively use hotel revenue and room night forecasting to determine best course of action relating to rates to successfully achieve targets (i.e. aggressive, discount)

Analyze previous and forecasted revenue for growth opportunities Work closely with Revenue Management team to set daily rates based on revenue strategy (aggressive, defensive, discount) and communicate to appropriate people Analyze market rates daily to ensure our hotel remains competitive Provide group rate guidelines
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PEOPLE RESOURCES: Creating a respectful and caring, equitable, and positive work environment which in turn contributes to the creation of a high performing workforce

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Communicate effectively with all levels of the organization and to ensure a flow of communication between management and staff through regular staff meetings (dept and town hall), Maintain best practices to ensure continuous positive employee relations (engagement, conflict resolution, training/development, labour compliance, etc.) Ensuring appropriate supervisory/management coverage in the hotel at all times Monitor training requirements and develop plans that consider time constraints and potential impacts to productivity (brand, legislative, job specific) Ensuring dept head managers manage employee performance consistently and pro-actively with the goal of improving performance Maintain a positive working environment to attract and retain qualified talent Create and maintain a collaborative, respectful working environment where staff are respectful, supportive, provided the proper tools/training to do their jobs, and treated fairly Coordinate procedures and systems to ensure hotel policies and practices are administered on a consistent and equitable basis Supports and promotes a culture of equity, diversity, inclusion, and indigeneity that respects and incorporates different perspectives in decision making Oversee and participate in the recruitment and onboarding process to ensure service levels are maintained using an inclusive hiring approach and in compliance with provisions in the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation. Maintain a positive, welcoming and inclusive working environment to attract and retain qualified talent

FISCAL MANAGEMENT: Using all resources, supplies/products, and materials effectively and with foresight to budgetary guidelines

Ensuring department head managers are clear on budgetary guidelines/expectations as it relates to labour, purchasing, revenue. Review financial statements with the department managers on a monthly basis and identify opportunities and strategies for improvement, where required. Oversee purchasing process to ensure each department is operating within budgetary guidelines Provide accurate revenue forecasts to CFO in a timely manner Participate in the preparation of annual budgeting process

The above areas of responsibility are not all inclusive and may be amended from time to time.

Qualifications

Minimum 3-5 years experience of successful hotel management experience. Results focused, energetic leader capable of motivating, developing and working hand in hand with the entire team. Exceptional leadership, interpersonal, and communication skills Must possess strong interpersonal skills and the ability to work and communicate effectively within a diverse team environment Ability to work effectively in a multi?cultural environment with co?workers, clients and partners Proven success in delivering exceptional guest services, maintaining quality facilities and building an engaged team of employees Strong sales and revenue management background Ability to speak French a definite asset Sufficient Computer skills to allow proficient use of company issued software programs (Opera, Microsoft Office, etc.) Flexibility to put in the time required to run a business that is open 24/7 Expected to travel from time to time

Company Overview

Holiday Inn Express Sault Ste. Marie has an exciting career opportunity for a

General Manager

. This property is part of Diamond Hotels Management Inc., which owns and operates hotels and restaurants in Kingston and Sault Ste Marie, Ontario including Delta Hotels by Marriott Kingston Waterfront, AquaTerra at the Delta Hotel, Holiday Inn Express & Suites Kingston Central, Holiday Inn Express Sault Ste Marie, and the new Quality Inn & Conference Centre Kingston Central and the Comfort Suites Kingston Central.

Exceeding the expectation of corporate, group and leisure travellers is the hallmark of Diamond Hotels' guest-centric approach to hospitality. Our Hotels, AquaTerra Restaurant and Catering offer leading meeting, conference and event spaces, award-winning dining and culinary services and state-of-the-art recreational facilities.

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant's accessibility needs.

Job Type: Full-time

Pay: $85,000.00-$110,000.00 per year

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person