Job Description

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One's exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
The General Manager , Patient Food and Support Services will oversee the management and operations of multiple essential departments in a unionized environment, ensuring the highest standards of service delivery across Environmental Services, & Patient Food Services. The role also focuses on advancing sustainability initiatives to align with organizational goals and regulatory requirements. This dynamic leadership position requires a hands-on approach, strategic vision, and the ability to manage teams effectively across large, multi-site acute care hospital in central Ontario across the golden horseshoe area.
Now, if you were to come on board as our General Manager , Patient Food and Support Services, we'd ask you to do the following for us:

• Oversee daily operations over Environmental Services, & Patient Food Services ensuring each service is delivered to a high standard and in accordance with all legislation, regulations and policies and procedures.
• Collaborate with the Nutrition and Food Services team to provide operational support, including staffing, logistics, and sustainability initiatives.
• Oversee Hospitality (event) setups, ensuring seamless execution and alignment with organizational standards.
• Implement and manage the CompassOne Quality Auditing Program to ensure consistent service excellence across all departments.
• Ensure team completion of mandatory education programs and annual performance appraisals.
• Develop and maintain leader and staff schedules, ensuring payroll is completed accurately and in a timely fashion.
• Manage workplace accommodations and return-to-work programs to support employee health and safety.
• Complete Performance Appraisals and work plans.
• Training and mentoring of on-site leadership team to foster a culture of excellence.
• Participating in hospital committees as required and/or assigned.
• Ensure adherence to the Collective Agreement and good labour practices are put in place.
• Completion of reports on an as needed basis, including monthly operational summaries
• Ensure that organizational policies and procedures are regularly reviewed, updated, and effectively communicated.
• Prepare clear, concise, and understandable reports for clients and RFP responses.
• Identify and quantify KPI's and operating metrics.
• Prepare financial deal summaries for reviews with our Executive Committee.
• Liaise with Finance teams on key business trends, analysis, and other arising issues

Qualifications
Think you have what it takes to be our General Manager , Patient Food and Support Services? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• Post-secondary education in Healthcare Administration, Nutrition, Business Administration, Environmental Sciences, or a related field.
• CSNM Certified
• Knowledge of Infection Control, Occupational Health and Safety, and standards including PIDAC, ORNAC, AORN.
• Working knowledge of accreditation standards, and sustainability best practices.
• Excellent communication, organizational, and problem-solving skills.
• Excellent knowledge of computers and related software.
• Certification in Environmental Services Management (C.E.S.M.) or related credentials is an asset.
• Strategic Thinking: Ability to develop long-term goals and operational plans utilizing innovative approaches to enhance operations.
• Leadership: Proven ability to inspire and lead teams across multiple locations.
• Coaching and Mentoring: Strong ability to develop and nurture talent at all levels of the organization.
• Proven track record of managing diverse teams and operational budgets in a healthcare environment.
• Sustainability Focus: Commitment to environmental stewardship and sustainable healthcare practices.
• Customer Service Orientation: Dedication to enhancing client, patient and staff satisfaction.
• Analytical Skills: Proficiency in analyzing operational data and financial metrics to drive improvements.
• 5+ years of relevant work experience, preferably in an acute healthcare setting
• Solid written and verbal communication skills
• Change leader, Excellent leadership skills with ability to motivate and drive results
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen & professionalism
• Excellent computer skills and experience with Excel, PowerBI, Smartsheet is an asset

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.

Skills Required