Job Description

Responsibilities:

We require an absolute go-getter who would not settle for anything other than the best in class. Company is looking a leader who will find ways to make things happen. Compensation ( which includes performance linked bonus ) will be good enough to attract the best talent.

Candidate should possess strong leadership and communication skills, business acumen, and a commitment to delivering a safe and enjoyable experience for guests while achieving financial goals.

1) Overall Operations Management

Assume responsibilities for the day-to-day operations of the trampoline park. Implement and enforce policies and procedures to maintain a safe and enjoyable environment for guests and employees. Supervise and coordinate all activities, including trampoline areas, party rooms, and all other attractions.

2) Marketing and Sales:

Conceptualize and implement effective marketing strategies to attract new customers and retain existing ones. Develop promotional events and partnerships to increase park visibility. Assume responsibility for the sales performance and implement strategies to achieve all revenue targets.

3) Staff Management:

Recruit, train, and manage a team of staff members, including supervisors, front desk personnel, event coordinators, and maintenance staff. Conduct regular staff meetings, training sessions, and performance evaluations. Foster a positive and collaborative work environment, ensuring highest levels of employee morale and motivation. Create schedules and assign tasks to staff members.

4) Customer Service:

Ensure exceptional customer service is consistently provided to all guests. Handle customer inquiries, concerns, and complaints in a professional and timely manner. Implement strategies to enhance the overall customer experience and encourage repeat business.

5) Financial Management:

Develop and manage the trampoline park's budget, including revenue and expense forecasting. Monitor financial performance and implement cost-control measures to maximize profitability. Oversee cash handling procedures and ensure accurate financial reporting.

6) Safety and Compliance:

Implement and enforce safety protocols for both guests and staff. Ensure compliance with food safety regulations and maintain high standards of cleanliness and sanitation. Conduct regular safety inspections and maintain all documentation.

7) Facility Maintenance:

Oversee the maintenance and cleanliness of the trampoline park. Coordinate with maintenance staff to ensure all equipment are in good working condition. Implement preventive maintenance programs to minimize downtime.

8) Inventory Management:

Manage inventory levels for supplies, merchandise, and concessions. Implement systems to track inventory, reorder supplies, and minimize waste.

9) Event Coordination:

Coordinate and oversee birthday parties, group events, and other special activities. Ensure efficient scheduling and execution of events.
We offer competitive compensation based on experience and performance. This is a full-time position with opportunities for career growth within our organization. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please apply with your resume highlighting your relevant experience.

Job Type: Full-time

Pay: $52,000.00-$60,000.00 per year

Benefits:

Dental care Discounted or free food On-site parking
Education:

Bachelor's Degree (preferred)
Experience:

Family Entertainment Center: 4 years (required) Management: 5 years (preferred)
Language:

English (required)
Work Location: In person