Lead with purpose. Create extraordinary experiences. Shape the future of hospitality in Hamilton.
Are you a passionate leader with a proven track record in hospitality and events? Are you ready to take the reins at one of Hamilton's most iconic venues?
Carmen's Event Centre
has been a cornerstone of celebration and community for over 40 years -- and we're looking for our next
General Manager
to drive innovation, elevate guest experiences, and lead our dynamic team into an exciting new chapter.
As General Manager, you'll be the visionary behind the operation of our flagship venue -- guiding your team to deliver unforgettable events, exceed revenue goals, and build meaningful relationships with clients, partners, and the community. You'll also play a key role on the
Carmen's Group Senior Leadership Team
, contributing to the strategic direction and growth of one of Canada's leading hospitality companies.
YOUR OPPORTUNITIES
Lead the strategic direction and day-to-day operations of Carmen's Event Centre
Drive revenue growth through new event markets and innovative sales strategies
Coach, mentor, and inspire a passionate team committed to excellence
Cultivate strong relationships with VIP clients, corporate partners, and vendors
Represent Carmen's as a brand ambassador within the community and industry
Oversee budgets and ensure profitability across departments and events
Champion operational excellence, compliance, and exceptional guest experiences
Be hands-on during major events and high-impact revenue days
WHAT YOU BRING
A seasoned hospitality or events leader (5-10 years' senior management experience)
Experienced in facility management and sales generation (2-3 years each)
Bachelor's degree in Business, Hospitality, or related field
A collaborative, strategic thinker with strong business acumen
Energetic, resourceful, and resilient -- a leader who leads by example
Exceptional communicator with a customer-first mindset
Flexible and willing to work evenings, weekends, and occasional travel
A strong sense of humour and a passion for people
WHY JOIN CARMEN'S
Award winning workplace: Great Place to Work Certified (2022, 2023), Most Trusted Executive Teams (2023), Best Places to Work in Hospitality & Retail (2023), Best Places to Work in Canada (2024)
Group benefits & RRSP matching
Personal wellness plan
Annual incentive/bonus plan
Professional development & career growth opportunities
Worldwide hotel discounts
Company socials & strategic retreats
A vibrant, supportive, and passionate team culture
Carmen's Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen's Event Centre, The Best Western Premier C Hotel by Carmen's, The Lakeview by Carmen's, Good Earth Food and Wine Co, Fig&Lemon Catering and the Hamilton Convention Centre by Carmen's. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
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