Job Description

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We're looking for a General Manager to join us at High Rollers! Pins, Pints & Pizza - these are all good things, so we put 'em together in a big ole beer hall. Six ten-pin bowling lanes, melt-in-your-mouth New York-style pizza and 50 craft beers on tap. High Rollers is the perfect spot for large parties & events. And we love late night, hosting Banff's best parties with live local DJs - let the good times roll. Want to know more? Check us out here:
General Manager
The General Manager is responsible for overseeing the day-to-day business operations of the venues. Through the exercise of discretion and independent judgment, the General Manager has overall supervisory and managerial responsibility for the daily operations of the venues, ensuring desired outcomes (i.e., increased sales, profitability, and employee retention). The General Manager mobilizes the venue management team to oversee the financial controls, operations, people development, guest experience, and compliance within the venue.
We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short-term & long-term Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Affordable manager housing may be available

What You'll Do:

• If it's happening at the venue, you are a part of it! Planning, executing, elevating - you do it all
• You do what it takes to increase sales and minimize costs without compromising quality
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Manage all areas of the venue and make final decisions on matters of importance
• Effectively communicate and interact with all departments across the venue, including the BOH management team, as well as the BHC Head Office
• While you're very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests, you also recognize the importance of employee experience and building a strong team culture
• Like us, you're proud to be a part of BHC, and so you have a strong commitment to the BHC brand and team culture

What You Have:

• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train team members
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• You're a real person - it's not just about customer service for you, it's about hospitality
• Understanding of the importance of communication and workplace culture
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Flexible schedule required
• Proven success in a General Manager role is an asset

Banff Hospitality Collective is: Balkan Restaurant | Chuck's Steakhouse | High Rollers | Magpie & Stump | Park Distillery Restaurant & Bar | The Bear Street Tavern | The Bison Restaurant + Terrace | The Eddie Burger Bar | The Maple Leaf Grill and Lounge | Three Bears Brewery & Restaurant | Hello Sunshine | Lupo Italian | Bluebird Restaurant | Banff Park Ranch | Pizzeria Sophia | Are you ready to join us at Banff's most iconic and popular downtown restaurants?
BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.
Applicants must be legally eligible to work in Canada.

Skills Required