Job Description

Overview

We are seeking an experienced and dynamic

General Manager

who thrives under pressure in a fast paced environment, keeps operations smooth during peak hours, and leads with confidence and accountability. The ideal candidate will possess strong leadership skills, proven restaurant and food service management experience, and a passion for delivering exceptional customer service. This role requires a comprehensive understanding of restaurant management as well as food preparation, and team supervision to ensure smooth operations, high-quality service, and compliance with food safety standards. The General Manager will be responsible for in-store operations of a busy pizzeria with an including managing staff, maintaining operational efficiency, and fostering a welcoming environment for guests.

Responsibilities

Lead and supervise operations, including food preparation, cooking, and customer facing processes Oversee food handling procedures to ensure excellence in compliance with food safety, sanitation and corporate standards Manage POS systems and third party delivery apps for order processing and cash handling Recruit, interview, train, and evaluate staff to build a high-performing team with strong customer service skills Supervise all team members to ensure efficient workflow and excellent guest experiences in a high traffic, Monitor inventory levels, order supplies, and manage costs to maximize profitability Ensure adherence to corporate hospitality standards, including food quality, presentation, and cleanliness Handle customer inquiries and resolve complaints promptly to maintain high satisfaction levels Adhere to corporate policies related to food safety, health regulations, and hospitality best practices Collaborate with vendors and suppliers for procurement of quality ingredients and supplies Maintain a positive work environment that promotes teamwork, leadership development, and professional growth

Qualifications

Proven experience in restaurant management Strong background in food preparation and food industry standards Familiarity with POS systems such as Toast; cash handling experience required Excellent customer service skills with the ability to manage diverse teams effectively Knowledge of food safety regulations and proper kitchen procedures Leadership qualities with experience in team management, interviewing potential staff, and training new employees Ability to multitask in a fast-paced environment while maintaining attention to detail Exceptional communication skills with a focus on teamwork and guest satisfaction
We value professionalism, dedication, and a commitment to excellence in every aspect of our stores.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

Extended health care
Experience:

Schedule management: 2 years (required) Leadership: 5 years (preferred) Restaurant Management: 3 years (required)
Language:

English (oral and written) (required)
Work Location: In person