Job Description

JOB SUMMARY Become the General Manager of our newly opened Hotel, Restaurant, and Banquet center located in the tranquility of Florenceville-Bristol, NB. This small town charm is sure to please and welcomes new families to the community with open arms. Reporting to the Amsterdam Inn & Suites,the General Manager is responsible for all aspects of hotel & restaurant operations by leading, coaching and mentoring all hotel and restaurant employees, supervisors and managers. Ensuring the maximization of hotel & restaurant revenues, market share, guest satisfaction, employee engagement and supplier relations through the development of a strong service culture. DUTIES & RESPONSIBILITIES The following is a list of the essential duties and responsibilities of this job. The tasks and time spent performing each task may vary as business needs require. The corporate management of Amsterdam Inn & Suites maintains the right to modify job duties and responsibilities at its discretion. DUTIES ? Knowledge of all departments: housekeeping, maintenance, sales, marketing, catering, guest services, accounting, food & beverage including banquets and restaurants and human resources ? Ensure effective day-to-day operational ability on learning and understanding all hotel departments ensuring overall satisfaction ? Particiapte in daily front desk operational requirements to help hotel efficiencies. ? Manage the staff of all levels and work in a close team environment ? Ensure quality guest experience, from reservation to final check out ? Ensure successful customer service recovery procedures ? Ensure guests are welcomed, supported and protected throughout their stay ? Implement and maintain the corporate vision for the hotel and support the core values of the company ? Manage the property?s administration functions with efficiency and accountability ? Resourcefully monitor employee schedules in all departments to ensure adequate coverage with cost control in mind ? Understand, create, manage and coordinate all aspects of hotel budget including expenses and revenues ? Work with the Director of Marketing & Sales and the sales team to sell hotel rooms to maximize revenues and yield properly ? Identify hotel?s core competencies and set hiring standards accordingly ? Provide regular feedback sessions for supervisors and managers to help them achieve the expected high levels of employee and guest satisfaction ? Maintain a positive image of the hotel & restaurant within the local business culture by supporting appropriate initiatives and to participate in community affairs ? Set and constantly review standards for hiring, training, appraisal, discipline and termination ? Work with external agencies and completes reports on time (i.e. WSIB, Health Inspector, Fire, Police, Pay Equity, etc) ? Lead meetings as needed to ensure a smooth flow of overall information ? Create feasibility plans and help departments accomplish their set goals ? Lead annual employee evaluations ? Organize various employee social functions creating solid relations ? Constantly bring new ideas on how to improve overall culture of hotel & restaurant ? Perform additional duties as assigned by Head Office and liaises with Hotel Management. ? Strong understanding and experience in full-service restaurants and banquets. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Corporate Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Characteristic and Ability Requirements ? Excellent communication and leadership skills ? Hands-on management style ? Ability to manage the staff of all levels and work in a close team environment ? Ability to multi-task, motivate and problem solve ? Computer literate ? Superb oral and written English skills are key ? Second Language a definite asset Educational Requirements ? Education Required: University/College graduate or equivalent experience in Hospitality ? Other Education/Certification/Training preferred: Work Experience Requirements ? Work experience required: Minimum 5 years in a hotel or hospitality unit environment ? Job related experience required: Minimum 5 years of senior leadership in a hotel or hospitality unit environment Other Requirements ? Must be able to work in Canada Technical Requirements ? Equipment: ? Software: MS Office skills (e.g., Word, Excel, PowerPoint) ? Other: Strong knowledge in overall operations, food & beverage, sales and catering Competencies ? Customer Focus - Efficiently and effectively addressing the needs of our customers by asking questions to identify and understand their needs, interests, and goals. Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers. Ensuring accurate and timely information is provided to our customers and inform them of commitment times or performance guarantees. Follow up with customers following service delivery to ensure issues/concerns are resolved, adjust services based on customer feedback and anticipate the future needs of the customer. Project a professional image of oneself and the organization. ? Teamwork ? Willing to work as a team by understanding one?s role in a team, choosing the right behaviours and developing constructive and cooperative working relationships with others to achieve the team?s objectives. Effectively communicating within the team to encourage others to express their ideas and opinions, as well as, offer constructive criticism in a supportive and positive manner. Working tactfully and diplomatically to handle conflicts and build consensus among the team members in order to achieve positive results for all parties involved and to provide high levels of customer service. ? Problem Solving and Decision-Making - Demonstrating an ability to anticipate or identify the existence of a problem and understand its true nature by recalling the information learned previously or seeking additional information relevant to solving the problem. Developing and weighing a variety of high-quality alternative approaches in order to choose the best solution to the problem. Implementing a realistic approach for the chosen solution in a timely manner. Evaluating the outcomes of the implemented solution to assess the need for alternative approaches and to identify lessons learned. ? Professionalism - Exhibiting professionalism at all times by maintaining a professional demeanor through one?s conduct and disposition to the guests, displaying traits such as respect, friendliness, honesty and dependability to provide exceptional service. Complying with the specific standards set by the organization regarding appropriate dress and personal hygiene for the worksite. Demonstrating composure with stressful or difficult situations, and accepting criticism tactfully to learn from it. ? Dependability and Reliability - Demonstrating consistency and predictability in all aspects of the job by fulfilling obligations and taking accountability for one's work. Complying with organizational rules, policies, and procedures. Diligently following through on commitments and consistently completing assigned tasks by deadlines with minimal supervision. On time for work as scheduled and punctual for scheduled meetings or appointments. Thoroughly checking work to ensure that all essential details have been considered and take prompt action if errors or inconsistencies are noticed. ? Work Environment - Creates an effective work environment by sharing relevant information and resources to support direct reports and others to effectively perform their jobs. Makes sound business decisions in a timely manner. Promotes teamwork and encourages direct reports to make suggestions for improvements to their jobs and to the services Amsterdam Inn & Suites provides. Recognizes the signs of conflict and initiates appropriate action ? Managing Others - Effectively manages staff performance by setting and clearly communicating objectives and performance standards; assigns tasks and appropriate authority based on individual skill sets while recognizing shared responsibility, acts as a coach, monitors assignments, and provides feedback and support, ensures completion of tasks in accordance with agreed specifications.; and recognizes employee successes and achievements. Evaluates performance expectations, provides appropriate coaching and mentoring to encourage staff development, and facilitates a course of action ? Leads by Example - Fosters a positive, healthy, and safe work environment and motivates team members to achieve strong results while at the same time, achieving their maximum individual potential. Effectively builds trust with employees, management, customers and the public. Acts as a role model by demonstrating dedication to customer service, continuous improvement, health & safety of employees and profitability of the company Physical Requirements ? This position requires a low level of physical exertion; occasional lifting of up to 25 pounds. The moderate intensity of sensory effort is required. Working Conditions ? This position requires the individual to perform primarily indoors, with low risk of exposure to adverse working conditions. Job Type: Full-time Salary: $20.00-$30.00 per hour Benefits:

• Company events
• Company pension
• Dental care
• Discounted or free food
• On-site gym
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Florenceville-Bristol, NB E7L 3K5: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• Hospitality Management: 5 years (required)
• Restaurant management: 4 years (preferred)
• Hotel Management: 5 years (preferred)

Language:

• English (required)

Licence/Certification:

• Smart Serve (preferred)

Shift availability:

• Night Shift (preferred)
• Day Shift (preferred)
• Overnight Shift (preferred)

Work Location: In person