Job Description

The General Manager - Customer Service is responsible for the provision of effective leadership to our CustomerSupport, Remanufacturing (Reman), Supply & Logistics and Technical Services divisions, aiming for achieving Liebherr's strategic, operational and financial objectives.
Responsabilities

• Support the Divisional Director to establish and execute the Division's strategy.
• Maintain positive and harmonious working relationships with Customers, Internal & Industry stakeholders.
• Regularly visit customer sites and other branches.
• Develop and maintain profit and loss responsibility, forecast and budget Capital expenditures.
• Implement and monitor continuous improvement initiatives and processes for their respective areas.
• Develop and implement a robust Quality Management System (QMS).
• Provide guidance and ensure adherence to customer dispute resolution process.
• Ensure managers maintain and develop capability to achieve deliverables to the Division and customers.
• Responsible for professional development, leadership competencies and succession planning of Managers.
• Promote a Health & Safety critical culture, perform legislated Health & Safety duties as required.
• Other duties as assigned.

Competencies

• Strong leadership, people management, mentoring and coaching skills.
• Business & Financial acumen. Heavy Equipment industry experience is a nice to have.
• Be Customer Centric, with demonstrated success in providing exemplary aftermarket support.
• Great communication skills, both written and spoken.
• Fundamental knowledge in QMS & Supply Chain.
• Project Management software skills.
• Risk management experience, both identification & mitigation.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Gabriel Ribeiro
gabriel.ribeiro@liebherr.com

Skills Required