Job Description

The General Manager will lead our Guest Experience team and elevate the guest experience at Scandinave Spa Blue Mountain. Reporting directly to the President and CEO of Groupe Scandinave, the General Manager oversees daily operations, drives strategic initiatives, and fosters a culture of wellness, innovation, and excellence.

Responsibilities:

Team Leadership

Design staffing plans Participate in key interviews to ensure cultural fit Optimize department structure to meet spa goals Oversee scheduling and ensure adequate staffing Lead performance reviews and disciplinary processes Maintain job descriptions Champion a safe, respectful, and positive workplace
Strategic & Administrative Oversight

Develop operational plans aligned with strategic goals Ensure consistency and quality of guest services Monitor KPIs and implement improvements Promote open communication across teams Represent the brand publicly
Guest Experience

Ensure service excellence throughout the guest journey Conduct annual reviews and suggest enhancements Develop tools to measure satisfaction Oversee resolution of complaints and special cases
Financial Management

Collaborate on sales forecasts and departmental budgets Approve expenditures within authorized limits Monitor financial performance and ensure budget adherence Identify cost-saving opportunities Review financials monthly with the President

What You Bring

Degree or diploma in Hospitality, Business Management, or related field (preferred) 5-10 years of leadership experience in hospitality Results-driven, ethical, and inspiring leadership style Strong financial acumen and data-driven decision-making Deep understanding of operations, customer service, and team management Tech-savvy with Microsoft Office proficiency Exceptional project management and analytical skills Detail-oriented with a passion for guest service

Working Conditions

Flexibility to work weekends, peak periods, and outside regular hours
- On-site leadership role with a preferred Tuesday-Saturday schedule

Job Type: Full-time

Pay: $118,000.00-$128,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Ability to commute/relocate:

Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Experience:

supervisory: 3 years (required)
Work Location: In person