Job Description

Luxuria Auto is the leader in providing trusted auto collision repairs. In partnership with the TD Auto Collision Repair Centre, Fix Auto and ProColor Collision, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.

Job Summary

Our busy team is seeking an enthusiastic General Manager to join our team at Luxuria Auto. The General Manager would be a an goal-oriented, team-player who is able to manage a busy store and facilitate maximum production. As a manager, you will be responsible for coordinating and supervising the activities of the shop, ensuring high-quality repairs and providing exceptional customer satisfaction.

Job Duties & Responsibilities

Provide strong leadership and direction to the store. Supervise and schedule the work of technicians, painters, estimators, and support staff. Train and develop staff members, ensuring they have the necessary skills to perform their duties efficiently. Set performance targets, monitor progress, and provide feedback to team members. Foster a positive work environment, promoting teamwork and employee morale. Ensure exceptional customer service by addressing customer inquiries, concerns, and complaints promptly and effectively. Maintain regular communication with customers to provide updates on repair progress and address any additional needs. Oversee the estimation process, ensuring accurate and timely estimates are provided to customers. Collaborate with insurance companies and adjusters to facilitate smooth claims processing. Manage the workflow in the shop, ensuring efficient utilization of resources and timely completion of repairs. Coordinate with parts suppliers to ensure the availability of necessary parts and materials for repairs. Implement and enforce quality control standards to ensure repairs meet or exceed industry standards. Stay updated on the latest repair techniques, technologies, and industry trends. Maintain a safe and clean working environment, adhering to health and safety regulations. Develop and manage the shop's budget, monitoring expenses and identifying cost-saving opportunities. Track and analyze key performance indicators (KPIs) to assess the shop's financial performance. Negotiate contracts with suppliers and vendors to secure competitive pricing for parts and materials. Prepare and present financial reports to senior management, highlighting the shop's performance and areas for improvement. Develop and implement marketing strategies to attract new customers and retain existing ones. Foster relationships with insurance companies, fleet accounts, and other potential referral sources. Identify opportunities for business growth and expansion, proposing strategies and initiatives to senior management.

Skills & Qualifications

Previous experience in a management role within an auto body repair facility. Strong knowledge of auto body repair techniques, industry standards, and materials. Excellent leadership and communication skills. Customer-oriented mindset with a focus on delivering exceptional service. Previous experience with Mitchell Connect is an asset. Ability to multitask, prioritize, and make sound decisions in a fast-paced environment. Attention to detail and a commitment to quality repairs.
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Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Please Note: All applicants must be legally entitled to live and work in Canada.

Job Type: Full-time

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Work Location: In person