Job Description

The Role: Reporting to the Cashier Department Head (or his/her delegates), the General Assistant is responsible to provide good service to our customers by building rapport, fulfilling their requests and providing fast and accurate checkout and packing service.



Major Responsibilities: Greet customers by providing good customer service with smile, friendly enthusiasm



Maintain shopping baskets and trolleys cleanliness and ensure they are placed in the proper locations



Put returning merchandise back to sale area properly ; timely processing of fresh and frozen goods; prevent and minimize shortage



Provide customer with proper packing services (light items on top of heavy items, separation of hot and cold, raw and cooked classification) if necessary



Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards), if necessary



Monitor checkout stations to ensure that they are well-kept and are working appropriately; maintain checkout area cleanliness



Keep self-updated with products location in store and all in store promotion activities, so assist other departments to provide correct responses to customers



Knowledge, Skills and Ability Requirements: Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays



Be prepared to stand for a long time and able to use work related tools in a safe manner



Knowledge of basic work safety, Canadian currencies and essential mathematics



Relevant experience in handling cash is preferred



Able to communicate in English and Chinese (Cantonese &/or Mandarin) an asset