Job Description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.



We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.



From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.



We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.



Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities - and we're just getting started.



This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.



So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.


We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for.

POSITION OVERVIEW

As a valuable member of the Event Personnel team, you will be responsible for the delivery of winning fan service to fans during a variety of events.

RESPONSIBILITIES

Greet fans in a welcoming and friendly manner Act as an ambassador for MLSE and our community Retrieve & verify fans tickets Inform fans of seat locations or other venue services Direct fans with special needs/requests to Fan Service Provide friendly and informed response to customer inquiries Adhere to all MLSE service standards and policies including Health & Safety Work in compliance with the provisions of the Occupational Health & Safety Act Critical decision making when dealing with ticket issues, customer concerns or possible emergency situations Must be adaptive to changes and handle unplanned situations relating to MLSE's business or fan needs Operate elevator as required - training provided

REQUIREMENTS

Available for all events at BMO Field and Scotiabank Arena. Option to work at Coca Cola Coliseum. Must be able to work both indoors and outdoors as well as in a variety of weather environments including cold/heat - suitable outerwear is provided Available to work evenings, weekends and holidays as required 12 month a year availability Previous ticket taking/ushering experience an asset Excellent interpersonal and communication skills; team focused Work with enthusiasm and professionalism always Able to pay close attention to detail Able to hold and use ticket scanner weighing no more than 32ounces Able to work in a noisy, dynamic and busy environment Familiarity with the City of Toronto and tourist attractions an asset Must be flexible to work shifts weekdays as early as 4:30pm, and weekends and holidays during the day and evening Legally entitled to work in Canada Some walking, standing, climbing of stairs and navigating the venue may be required Willingness to learn and apply basic technology on smartphones and social media that help elevate our team and fans' experience and engage on Workplace - MLSE's internal communication platform A winning attitude! Must be Smartserve certified
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At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com . This email is only for accommodation requests. Resumes sent to this email address will not be considered.