Job Description

Job Overview

We are seeking a passionate and detail-oriented Barista Supervisor to oversee daily operations at our Lake side Galley Cafe. This role is key to maintaining our high standards of quality, exceptional customer service, and a welcoming atmosphere. The Gally Supervisor will support staff, manage workflow, ensure consistent product quality, and help create a memorable experience for every customer.

Key Responsibilities

Oversee all staff as well as daily operations of the Galley (including customer inquiries, complaints etc.) Scheduling (weekly schedules, time off approval etc.) Time sheet approval as well as updating daily report Monthly Inventory Hiring (including candidate selection, interviews, paperwork) Training, including development of training manuals Product ordering, coding and invoicing Seasonal Drink& food menu development and costing Deliver and model outstanding customer service, ensuring every guest receives a warm and welcoming experience. Address customer inquiries, feedback, and complaints promptly and professionally. Cultivate an inviting environment that reflects the KYC brand and values. Staff Supervision and Training Support staff in delivering high-quality products and service, providing constructive feedback and coaching. Operations and Workflow Management Monitor stock levels of coffee, supplies, and food items; coordinate with suppliers for timely reordering. Assist with opening and closing procedures, including cash handling, equipment Assignment and oversight of daily activities and tasks, including addressing customer service standards and issues in a professional manner maintenance, and cleanliness.

Qualifications:

Experience:

At least 3 years of experience in working in a cafe, or similar environment, with at least 2 years in a supervisory or lead role.

Skills:

Strong leadership and organizational skills; exceptional customer service and communication abilities.

Knowledge:

Familiarity with specialty coffee preparation, brewing techniques, and espresso machines preferred.

Availability:

Must be available to work early mornings, weekends, and holidays as needed.

Competencies:

Attention to Detail:

Keen eye for quality control in drink preparation, food presentation, and shop aesthetics.

People-Oriented:

Friendly and engaging, with the ability to foster a positive team culture and connect with customers.

Problem-Solving:

Able to think quickly and handle customer or staff issues effectively.

Passion for Coffee:

Enthusiasm for high-quality coffee and dedication to learning about products, trends, and techniques.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Additional pay:

Tips
Benefits:

Dental care Discounted or free food Employee assistance program Extended health care
Schedule:

Holidays Morning shift Weekends as needed
Application question(s):

Lives in Kelowna or surrounding area
Experience:

Supervising: 2 years (required) Barista: 3 years (required)
Work Location: In person