Job Description

TITLE

SALES PROFESSIONAL

REPORTS TO

GENERAL MANAGER/SALES MANAGER

BASIC FUNCTION

The basic function of the Sales Professional is to assist customers in purchasing the different types of merchandise. Sales Professionals will educate customers about services available in the store in a professional, non-pressured environment. Adequate knowledge of the products and company philosophy is essential; you are also to participate in the professional training of new Sales Professionals.

DUTIES AND RESPONSIBILITIES

The basic goal of a Sales Professional is to educate the customers on products and services, which will meet their needs. By implementing the following responsibilities properly and performing related work as required, the Sales Professional will be able to successfully complete this goal.

PRIMARY DUTIES

At Nationwide Furniture Mattress Outlet, we expect all our employees to behave respectfully and courteously in a professional and responsible manner to all customers and colleagues regardless of any dispute or personal situation at all times, either on the company's premises (store or warehouse locations), or off the company's premises (customer's delivery location). You

must

maintain a positive attitude. This means

no disputes on the sales floor in front of customers.

As this will constitute as grounds for immediate dismissal.Problems should be dealt with

immediately, in private, and respectfully.

You are requested to be on the showroom and ready to work a minimum of 5 minutes prior to the beginning of your shift. This means that any preparation for the day (coffee, bathroom break, putting away your lunch, etc.) should be completed prior to 5 minutes before your shift. Staff are depending on your punctuality. Breaks are permitted, but as a courtesy to customers and staff, let a supervisor, manager, or reception (at least two), know where you are (bathroom, smoke, warehouse, lunch) at all times. This is to ensure that customers are informed that you are not present, that messages can be taken and that we do not waste admin and customer time in trying to locate you. Read and abide by the rules and regulations of Nationwide Furniture Mattress Outlet's integrity-based "Up System." Personal phone calls and texts are discouraged during work hours. They should be infrequent and important. Personal use of the internet (i.e. Social Media, Youtube and other websites and apps not relevant to your position) will not be tolerated and can result in

termination of your employment contract

with Nationwide Furniture Mattress Outlet. All computer and cell phone work is to be work-related. Everyone is to assist in performing opening and closing duties (turning on/ off lights, TV's, etc). It is part of your employment contract that you do not leave the store until your shift is complete and all closing duties are performed unless you have received prior clearance to do so. Upkeep of the sales floor such as dusting, vacuuming, etc is to be done during downtime from customers. This is in consideration of the hourly guarantee Nationwide Furniture Mattress Outlet pays the Sales Professional. Never leave a hole empty. Spread products out on the floor (with the assistance of the warehouse team as required). Make sure all paperwork is done properly, accurately, and neatly. (You may be asked to redo any unsatisfactory work). Each Sales Professional is required to keep up to date on competitor products, policies, prices, and promotions by visiting their websites and showrooms. Must attend sales meetings and training seminars when applicable. Must learn the features, advantages and benefits of all products, in order to fully educate the customer. Greet customers promptly (within a few minutes) upon entrance, as discussed during training. You should remain within helping distance of your UP to indicate your interest and be able to assist the UP if they have questions. Maintain and review monthly commission sheet and meet minimum sales requirements. Assist in pricing of merchandise. Check for missing price tags and update them as necessary. Make sure all merchandise is presented in a clean and attractive setting. Please report any issues with products, such as damages and defects, so the required repairs and claims can be processed. It is your responsibility with product knowledge, to know what products we have on display and in the warehouse. You should not be surprised if a customer identifies something broken, as you should know about any issues in the showroom. Also, know why a manufacturer did something, or why a product is as it is, so you can explain to the customer if they ask. Assist in answering phones upon completion of proper training. ("Good (morning/ afternoon/ day), Nationwide Furniture and La-Z-Boy Outlet. (Your Name) speaking. How can I assist you?"). Take a message if the person is busy. We all help each other at Nationwide Furniture Mattress Outlet. Contact all customers from your personal sales photocopies thanking them for their business seven days after delivery. Check the mailbox on a regular basis. Return phone calls promptly. Assist customers with questions or concerns in a professional, customer-friendly manner. Be knowledgeable of all invoicing and inventory procedures. If something does not work, ask. Assist in preparing for sales events. Familiarize yourself with new product arrivals and upcoming advertising events and merchandise featured. Talk to sales reps when they visit for information on changes or consult with manufactures reps for additional information if required. Attend manufacturer and association training meetings and business schools as required. Training meetings are not hours worked; these hours are part of the constant up-keeping of product knowledge in order to inform our customers in a professional and accurate manner. Must wear proper business attire when working. (Per the Dress Code). Nationwide does not pay overtime. Full-Time Employees are expected to work 30 to 44 hours a week; Part-Time Employees are expected to work 20-30 hours a week. Other duties as assigned by the General Manager or your superiors. Smoking and/ or vaping is not permitted in the store or at the front of the store (by the entrance). Follow us on all social media accounts.

RELATIONSHIPS

It is essential that the Sales Professional maintain communication with all company managers and departments. Only by working together and having respect for everyone's position in the company, will the company be able to accomplish its goal of continued growth and continuity. The Sales Professional's immediate supervisor is the General Manager.

MINIMUM REQUIREMENTS

All Sales Professionals need to complete proper training qualifications before they are able to perform this job description. A 90-day trial period of employment will pertain to all Sales Professionals from the date of hire, pending their ability to perform the duties and responsibilities outlined above. The Sales Professional must possess adequate knowledge of all brands sold by the company and of competitive brands. In this period, the employee will be paid on a Higher of Commission or Salary, (Income is based on 40 hours a week at $17.00 per to ensure a monthly income).

APPROVALS

"In the performance of my duties at Nationwide Furniture Mattress Outlet, I am committed to treat our customers, competitors, suppliers, colleagues and associates with genuine courtesy and respect."

Sales Professional:

____________________________ ____________________________

Signature Date

Owner:

____________________________ ____________________________

Signature Date

The above statements are intended to be used as a guideline and to describe the general nature and level or work being performed by the individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified.

NOTE:

All personnel employed by Nationwide Furniture Mattress Outlet are individually assessed at the time of hire, according to their individual experience and personal skills related to their job description. Hourly rates and/ or wages are not posted as Nationwide Furniture Mattress Outlet is non-unionized and are kept in strict confidence.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

Dental care On-site parking Store discount Vision care
Work Location: In person