Functional Consultant / Business Analyst Dynamics Crm / 365

Toronto, ON, Canada

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Job Title: Functional Consultant / Business Analyst Dynamics CRM / 365 Location: TORONTO, ON Duration : Full Time :

10 + years of experience in IT
6 + years on Dynamics CRM (including Dynamics 365 CE Cloud, which is a must)
Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least
3-4 large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM
MS Dynamics Field Service module experience is a must
(Sales / Service / Marketing / Field Service) multiple integrations and multi-geo rollouts
Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz. Sales / Service / Field Service / Marketing
Excellent customer facing and documentation skills
Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers
Must have some experience in modern workloads:
Power platform : specially Power Automate and Power BI, experience in Power Apps in preferred
Experience in Azure AI / ML, Azure IOT platform and Virtual Agent is high preferable
Experience in working in an Agile DevOps is a must.

Job Types: Full-time, Permanent Pay: $170,000.00-$180,000.00 per year Benefits:

Schedule:

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