Job Description

Linus Tech Tips is the one of the worlds most renowned and influential technology-focused YouTube channels and online communities. With millions of subscribers and a deep passion for all things tech, we are dedicated to providing our audience with informative, entertaining, and exciting content.

WHO WE ARE

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WHY WORK HERE?

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We're looking for world-class talent to join our team! Our aim is to foster a culture of creativity and collaboration at work, so we can inspire our audience to be more curious about the world around them. Located half an hour from Vancouver and two hours from Whistler mountain, our office in Surrey lets our team members live and play in beautiful British Columbia.

who you are

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You're driven, curious, and passionate about all things tech. Whether it's brainstorming the next big idea, diving into data, or getting hands-on with the latest gear, you bring energy and expertise to everything you do. You're a humble self-starter, aiming high with every step, yet willing to stumble and learn in order to grow.

eQUAL opportunity statement

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We're proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, Indigenous identity, religion, family/marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment. At our companies, we're committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.

JOB PERKS

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DEVELOPMENT

Reimbursement of eligible skills development programs and courses.



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PAID TIME OFF

Paid personal leave as well as vacation time.



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SWAG

Access to swag from lttstore.com, tech, and other goodies.



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HEALTH COVERAGE

Extended health benefits and dental plan.



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PHONE PLAN

We provide a comprehensive phone plan for our employees.



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WELLNESS

Flexible schedules, frequent game nights, and exciting company outings.



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GRSP MATCHING

Employer matching plan for your retirement.



Full-Time Customer Service Representative

Location: Surrey, BC, Canada

Employment: Full-time

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we've become known for to carry over to the after sales experience!


At Creator Warehouse, we know that maintaining a solutions-oriented, friendly, and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Manager, Customer Service, you'll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You'll also ensure that those needs are communicated internally so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you'll have a wealth of knowledge and support to assist you along the way!


As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

+ Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
+ Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
+ Categorizing interactions with customers for the purpose of gathering data and responding to customer issues on a macro level

Job Requirements:

+ Minimum of 1 year of experience in a customer service role or other customer-facing environment
+ Strong English language fluency and written communication skills
+ High emotional intelligence & ability to understand and empathize with our customers
+ Excellent interpersonal skills and ability to interact with people of varying personalities
+ Strong attention to detail
+ Typing speed of 60 words per minute or faster

Assets:

+ Prior experience using helpdesk/CRM software such as Gorgias, ZenDesk, Salesforce, etc. is considered a plus.
+ French language skills are considered a plus
+ Flexible schedule with availability to work extended hours
+ Interest in e-commerce

Compensation:

For this position, the typical hiring wage is $24.00 CAD per hour. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Creator Warehouse's compensation structure is rooted in a performance and merit-based approach that acknowledges the performance of both the individual and the team.
Full-Time Videographer and Editor

Employment: Full-Time

Location: Surrey, BC, Canada

Creator Warehouse is looking for a Videographer and Editor to lead our marketing assets. We are looking for enthusiastic and creative individuals to help support our marketing efforts, specifically on lttstore.com. This is a great opportunity to work with both Creator Warehouse, a tech enthusiast ecommerce brand, and Linus Media Group, which creates the Linus Tech Tips Youtube channel that has over 16+ million subscribers. You will have a massive audience to share your passion for tech, gaming, tools, apparel, photography, photo editing, and marketing.


As a Videographer and Editor, your responsibilities include, but are not limited to, the following:

Duties

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+ Capture high-quality photo and video content for e-commerce, catalogs, social media, promotions, and marketing campaigns across digital and print platforms.
+ Plan, direct, and execute on-location or studio photo and video shoots, including product, lifestyle, and promotional content, ensuring all creative output aligns brand identity and marketing campaign goals.
+ Conceptualize and storyboard visual content, collaborating closely with the marketing, creative, and product teams to deliver compelling and consistent brand narratives.
+ Contribute to creative brainstorming and pre-production planning for seasonal campaigns, product launches, and concept initiatives.
+ Edit and retouch images using Adobe Photoshop and Lightroom to ensure consistency, color accuracy, and brand alignment and editorial standards.
+ Edit and assemble video content, including sound design, motion graphics, and color grading, using Adobe Premiere Pro, After Effects, or equivalent software.
+ Collaboration and coordination with models, stylists, designers, and marketing leads to bring creative concepts to life.
+ Manage, organize, and archive digital media assets for efficient retrieval and reuse across platforms, and maintain all photo and video equipment, ensuring readiness and proper functionality.

Job Requirements:

+ Bachelor's degree in Photography, Photo Editing, Videography, Film, Fine Arts or related field (or equivalent experience).
+ 2-3 years of experience in commercial photography and videography, with a strong portfolio showcasing product and lifestyle content.
+ Advanced proficiency with digital cameras, lighting setups, studio equipment, and video/audio gear.
+ Expert-level skills in Adobe Creative Suite, especially Photoshop, Lightroom, Premiere Pro, and After Effects.
+ Strong eye for visual storytelling, composition, color, and brand alignment.
+ Proven ability to work efficiently across multiple projects, meet deadlines, and adapt in a fast-paced, collaborative environment.
+ Strong organizational and communication skills, with experience managing visual assets and working with cross-functional teams.
+ Preferred: Background in creative agencies, e-commerce, fashion, or consumer product marketing.

Compensation

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For this position, the typical hiring salary range falls between CAD $52,000 and $72,000 per year. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.



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OUR OFFICES ARE LOCATED oUTSIDE OF

beautiful Vancouver,

British Columbia, Canada