Job Description

Job Category: Surveillance
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Position Summary
Under the direction of the Surveillance Manager, the Surveillance Shift Manager supervises and directs all activities within the Surveillance Department in the absence of the Surveillance Manager, while establishing and contributing to a safe and welcoming work environment for all employees. The Surveillance Shift Manager is responsible for all supervisory duties within the Surveillance Department for designated shifts; including all inter-departmental functions, communications, and team leadership. The successful candidate must possess a thorough knowledge of the Surveillance Department's role as a support function and its mandate as it relates to the Nova Scotia Gaming Regulations, casino internal controls, policies, and procedures.
The Surveillance Shift Manager provides input on performance evaluations, and assists with the implementation all new Surveillance operations initiatives.
The Surveillance Shift Manager must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia's culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities

• Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for team member performance objectives and evaluations
• Schedules and supervises employees and assigns shift work assignments
• Assists with the implementation of Surveillance Operations strategic plans
• Verifies timesheets
• Monitors, documents and reports violations, large cash/cash equivalent transactions, excluded and self-excluded guests and unauthorized access; reports violations to the Manager, Surveillance
• Maintains logs and writes records, stores records securely for evidence purposes
• Monitors, documents and reports on the condition of surveillance facilities and equipment and maintains a preventative maintenance schedule
• Reviews special investigation results or requests as directed and provides reporting
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Finds ways to play; you are serious about work, without being serious in your demeanor
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day

Education and Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum Grade 12 education (or equivalent) is required
• NSCC Surveillance Certification is required (provided upon hiring)
• Must be certified by the Nova Scotia Alcohol & Gaming Division
• Post-Secondary education in criminology or suitable combination of education and experience an asset
• Previous casino experience is an asset
• Minimum 4 years of surveillance or security experience is required, gaming experience preferred
• Minimum 2 years in a leadership or management role an asset
• Must have a thorough knowledge of the Surveillance Department's role as a support function, and its mandate as it relates to the NS Gaming Regulations, casino internal controls, policies and procedures, is required
• Must have sound decision-making abilities and must excel in weighing risks within the regulated environment
• Must be a self-starter who can work effectively with minimal supervision
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office

Work Environment Considerations

• Regular office environment, non-traditional work hours

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games with.....is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!

Skills Required