Job Description

Fulltime Security Controller

Guardteck Security is hiring Full Time Security Controller for one of the Calgary Site. Successful candidates will demonstrate exceptional skills in customer service, effective problem-solving, and making sound decisions.

Requirements and Duties

Reporting directly to the Security Manager/Supervisor, the Security Controller will:

Monitor security and fire systems; including but not limited to the access control and CCTV Systems and fire panel/Fireworks systems Receive notifications of security incidents and issues from all departments Relay notifications of incidents, issues etc. to the appropriate departments Notify emergency services to ensure services have immediate access to location Monitor the performance of security system elements and report deficiencies to Security Supervisor Track the location and activities of all security officers assigned to their shift Regular dealings with the public, tenants and contractors regarding Lost and Found, Access Control and other security/operations-related inquiries. Coordinate the activities of third-party contractors, from initial issue of ID badges to the monitoring of work practices to ensure optimum life safety. Communicates with Supervisory team any concerns and process improvement ideas or other opportunities for improvement to the team.

What you should have:

Valid Alberta Security License. Security Monitoring experience: Minimum of 1 year experience as security operations center operator or security desk monitoring officer in executive or high-profile corporate buildings. Communication Skills: Exceptional verbal and written communication capabilities and capable of accurately capturing and relaying information Communication Skills: Able to critically think and multitask at a high level. Able to keep a calm, cool and professional demeanour at all times especially during emergency situations. Excellent Customer service skills Comfortable working in a team environment * Computer literacy: Minimum of intermediate level competency with Windows-based computer systems and Microsoft Office (Outlook, Word, Excel, Teams) software