Job Description

Full-time Rituals

Manager

at

Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character--a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Thermea spa village, you are not just gaining a job--you are finding a family. We pride our community on being one of the warmest and most welcoming--and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our Artisans.

What we stand for

Our mission is to give our guests a moment's rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea spa village. Always enthusiastic, helpful, conscientious, discrete--and most of all, respectful. We deeply care about everyone--guests and fellow artisans alike--in our wellness village

What we need

Reporting to the Assistant Director, Rituals & Experiences, the Rituals Manager will be responsible for bringing the Ritual Experiences to a higher level to ensure our guests have an unforgettable time in our spa village. Our spa guests will experience spa rituals inspired by German Aufguss, Canadian infusion, Latvian Sauna traditions Pirts, Turkish or Moroccan Hammam, Tibetan singing bowls from all over the world. He/she will ensure their presence around our spa guests and the ritual team and act has the Ritual expert in our Spa village by spreading the spirit of our sauna rituals and treatments.

What

you

'

ll do

Together with the Assistant Director, you will analyze guest feedback and improve the daily operations in and around our Spa village; Together with your team you will create new rituals and integrate treatments from all over the world in the Spa village experience; As the village rituals are connected to the seasons, you will implement the natural products needed by our guests at the right time of the year; You will communicate with the Products Team to gain knowledge to further inspire and train your team; Ensure that the customer experience is impeccable, according to the standards dictated by our brand; Manage, guide and inspire your team; a team of true passionate ritual Artists/Masters giving daily rituals and treatments to our spa guests and making sure they have an unforgettable experience; Ensure the continuous development & training of your team; Follow up on customer complaints and resolve them in a satisfactory manner together with your Assistant Director; Work out the daily processes and rituals & plan the team's weekly schedule; Perform basic rituals like Aufguss to stay connected with your team and our guests; Supervise the guests and contribute to their Spa experience; Ensure the smooth running of the opening and closing activities of the site by ensuring the cleanliness and safety of the premises; Complete reports relevant to the operations and any incidents that occur; Promote active employee engagement to ensure that established standards are met or exceeded; Together with the Procurement Team, ensure stocks are available to conduct rituals; Perform any other related duties.

Profile needed

Five (5) years experience in wellness, hospitality or tourism industry; Three (3) years experience in managing a team; Shows enthusiasm for the use of aromatherapy, plant-based ingredients, and sound bathing techniques within multi-sensory holistic wellness practices. Interest in a healthy lifestyle and in the world of Wellness in general; Ability to maintain good relations with customers and employees; A love of caring for people by making them happy with your experiences and rituals; Agile and good problem solving skills; Good physical health: tolerance to working in a very hot environment; Curiosity in learning new skills and an ability to speak and perform in front of an audience.

When

You will work, on average, 40 hours/week with a variable schedule including days, evenings, weekends, holidays, so flexibility is required.

What

Competitive salary based on the pay scale in effect at Thermea spa village Influential role in a growing company Free Thermal Experience
Discount on spa services
Health Insurance

Some conditions apply

Do you want to learn a brand-new profession where your creativity shines on your team?

Send us your resume and cover letter by clicking 'Apply' below.

"At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs."