Job Description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading-edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create lifelong memories with family and friends.

If you are genuinely passionate about our vision to be our members' second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking a Part- Time/ Full- Time Team Lead to join our Cafe 29 Team. As Cafe 29 Team Lead you will be responsible for ensuring exceptional member service experience by leading by example: directing and facilitating service staff to provide prompt, efficient and friendly service to members and guests while striving for consistency. You will showcase passion in the products that you are serving and be able to educate the staff and membership with menu and product knowledge.

Responsibilities:

Daily reporting of notable activities, member concerns and compliments, order questions, staff issues, etc. logged for distribution to Cafe Leadership team and F&B Manager Set up training schedule for new staff with Cafe 29 Supervisor and execute in person training Supervision and management of staff by directly overseeing cashiers, expo and bussers and actively contributing to create synergies, uphold uniform standards and provide exceptional service throughout the Food & Beverage department through collaboration Hold staff accountable to Cafe 29 standards, discuss staff performance with Cafe 29 Supervisor and F&B Manager and perform disciplinary action in the moment as needed Flexible availability and willingness to cover a variety of shifts to assist in meeting Service Standards and goals of Cafe 29 operations Ensure that all Cafe 29 members' experiences meet or exceed existing Cafe 29 Service Standards and ensure the team is fulfilling shift responsibilities by informing staff of daily specials and Club events Maintaining product levels by means of stock and inventory control and ordering through Glencoe Club systems

Qualifications:

Energy, enthusiasm and a positive attitude A proven track record, with minimum of 2 years' experience in the Food & Beverage service industry Minimum of a high school diploma or equivalent Professional interpersonal, communication and organizational skills Resilience through daily stressful situations Ability to stand or walk for 8-hour shifts and lift at least 20 pounds Ability to be a team player who can be part of a team and execute exceptional service High standards of ethics, honesty and integrity Pro serve Certification

Why choose us:

An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders Numerous opportunities for personal and professional growth including training and development Delicious, fulsome employee meals prepared daily Employee referral program that rewards the additional talent you bring Numerous employee recognition programs to reward you for your incredible efforts

Additional Details:

This is a Part-Time/ Full- Time position that reports to the Cafe 29 Supervisor. The successful candidate may be required to work a variety of shifts including weekdays, evenings, weekends and holidays, so a flexible schedule is required.

The successful applicant will be required to complete a background check as well as a Respect in the Workplace online certification prior to commencing employment.

Qualified applicants are invited to submit their cover letter and resume to hr@glencoe.org by

Friday, December 26.

Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.

Job Types: Full-time, Part-time

Benefits:

Company events Discounted or free food Employee assistance program On-site parking
Work Location: In person

Application deadline: 2025-12-26