Job Description

Are you passionate about eyewear, customer service, and creating a positive experience for patients? We are looking for a friendly, dedicated and skilled individual to join our team. If you have a flair for helping customers find the perfect eyewear and ensuring seamless patient care, we'd love to hear from you!

Key Responsibilities:

Customer Engagement & Service

Provide a warm, welcoming atmosphere and exceptional customer service. Respond promptly and professionally to customer inquiries via phone and in person. Schedule appointments, confirm bookings, and recall patients with attention to detail. Troubleshoot and resolve patient concerns to ensure high satisfaction. Help achieve store sales goals by providing expert guidance to customers on eyewear. Collaborate with frame representatives to source the latest styles and trends.

Appointment Management & Billing

Manage appointment scheduling and patient check-ins efficiently. Generate invoices and handle direct billing to Third-Party providers.

Eyewear Selection & Dispensing

Assist customers in frame selection based on prescription, facial features, and style preferences. Explain lens and frame features and the benefits of various coatings confidently. Accurately measure pupil and segment heights for precise fittings. Dispense, adjust, and repair eyeglasses with care and accuracy. Monitor job statuses with optical labs, ensuring timely delivery for patients. Order contact lenses and notify patients when their orders are ready for pickup.

Knowledge & Education

Stay up-to-date with the latest eyewear technologies and confidently communicate these advancements to customers. Perform optical pre-tests for the optometrists and collaborate on prescription accuracy. Educate customers on proper eyewear care and maintenance.

Store Maintenance & Inventory

Maintain a clean, organized, and visually appealing store environment. Monitor inventory levels, restocking, and rotating as necessary, while ensuring products are fresh and in stock. Manage competing tasks efficiently while maintaining a high standard of store cleanliness. Showcase strong multitasking abilities, effectively prioritizing tasks and managing competing priorities.

Qualifications and Skills:

Experience & Expertise

Minimum of 2 years of optical experience preferred, though optician licensure is not required. Knowledge of frames, lenses, and contact lenses. Familiarity with sales techniques and optical software is an asset. Experience with optical pre-testing is a plus.

Communication & Medical Knowledge

Strong understanding of medical terminology related to optometry. Excellent communication skills with the ability to build rapport with patients and colleagues. Ability to problem-solve and think critically in fast-paced environments. Ability to multitask and prioritize effectively.

Professionalism & Commitment

Consistent, punctual attendance and a commitment to high professional standards.
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Why Join Us?

We offer competitive pay based on experience and a supportive, friendly work environment where your contributions are valued. If you're motivated, detail-oriented, and love delivering exceptional customer service in the optical field, we'd love to see your application!

Applicants can drop off their resumes at our clinic or submit them via email. We thank everyone for their interest but only select candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $16.00-$28.00 per hour

Benefits:

Dental care Extended health care Store discount
Education:

Secondary School (required)
Experience:

Optical: 2 years (required)
Language:

English (required)
Location:

Calgary, AB T2E 3J8 (required)
Work Location: In person