Job Description

About Make Space Storage - Who are we?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company operating across Canada. We are a national provider with over 55 locations in all provinces, from British Columbia to Quebec. We have a proven track record in storage services and offer a variety of solutions to suit your personal or business needs. Our options include traditional storage, portable units, parking, Boat & RV storage, and we are happy to work with you to find a solution for your unique storage requirements.

- Who we are looking for to join the team:

We are looking for a Full-Time Facility Manager for our Moose Jaw Self-Storage Facilities to join our team! You will be the first point of contact for customers and will be responsible for customer service, administration, and facility and yard maintenance. You will report directly to the General Manager.

The ideal candidate should possess excellent communication, organizational, and computer skills to help drive business growth. They should be comfortable working independently and take the initiative to inspect the facility and property to ensure buildings, customer property, and facilities are in good working order and properly monitored. You will also be responsible for maintaining the property, including snow removal in winter and landscaping in summer.

We have 6 properties that fall under the Moose Jaw portfolio that offer boat, RV, portable, and traditional storage solutions and U-Haul rentals. Locations that fall under the Moose Jaw portfolio include, Moose Jaw, Weyburn and Yorkton.

Responsibilities:

Maintain and build positive customer service with clients, vendors, and service providers. Routinely inspect entire facility for cleanliness, security breaches and maintenance requirements for the yard, infrastructure, and equipment. Seasonal Landscaping includes snow removal, lawn maintenance and driveway maintenance. Answer the phones, emails, and customer enquiries in a professional and courteous manner. Managing the Customer Management System and keeping it accurate and updated, Sitelink experience considered an asset. Ability to learn new systems and software for managing facilities like gates, security, and locks. Following up with clients as needed and directing them to the appropriate department if necessary. Dispatching and working with logistics partners to move containers for clients. Be creative in supporting customers with their storage and moving solutions. Working with other departments, collaborating using MS Teams, Email and Phone. Taking payment from clients and following up on overdue accounts. Assisting with cleaning out lockers and helping with on-site access. Moving in and out schedules for storage units, as well as cleaning and maintaining units between clients. Looking for ways to engage with the community to promote and grow the business. Perform other duties as required by management.

Qualifications:

Proficiency with computers and system, MS Office, Excel and Outlook. Ability to learn new systems, tech-savvy considered an asset. Excellent communication skills, both verbal and written. Outstanding Customer Service, able to build rapport with business partners and clients. Problem Solving abilities, looks for solutions. Proven ability to work independently and take the initiative. Property maintenance experience is considered an asset. Ability to multitask, organize and prioritize work requirements. Stays motivated and works well independently. Optimistic attitude A valid driver's license and abstract will be requested.

Work Schedule:

Tuesday to Saturday

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Application question(s):

Do you have any property management experience? If so, please explain. This role requires a lot of multitasking, data entry, and system work -- how confident are you with computer-based administration? Please explain
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person