Job Description

We are currently hiringa

Full-Time Customer Service Assistant

to join our AbleLiving transitional care bed program in Hagersville at Anson Place. Our transitional care bed program includes 20 beds dedicated to individuals transitioning from hospital to the long-term care or back into the community.

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.



Interested in bringing your talent to our team? Here is what we offer:


Competitive wages Healthcare of Ontario Pension Plan (HOOPP) Ongoing opportunities for education, training, development, and growth Tuition reimbursement opportunities Employee Assistance Program $500 Signing Bonus

Thrive Group is proud to be certified as one of Canada's Great Places to Work! In addition, we have been recognized an awarded as:

2024/2025 Best Workplaces with the Most Trusted Executive Team

2024 Top 50 Best Workplaces in Canada

2023 Best Workplaces for Giving Back

We're thrilled to be acknowledged for our commitment to creating an exceptional workplace!

Position Summary:

Under the direction of the program coordinator, is responsible for providing customer service and administrative duties. Acts as the liaison between staff and office. Acts as first point of contact for clients and community, responding to service inquiries as assigned. Conducts client assessments to initiate service. Processes referrals from community and partnering organizations. Maintains client filing system. Word processes a variety of forms and documents as required.

Employment Requirements:

College/business diploma in office administration or related certification required, with at minimum one year experience in an office environment. Must have previous experience with data-base management and report generation. Must be able to use Microsoft Word and Excel. Attention to detail, with accurate keyboarding skills, ability to format letters, forms, memos and general documents are essential for this position. Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy. Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position. Must be able to work both independently as well as part of a team.

Job Type: Full-Time

We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.


At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca