Job Description

Meet Gorgias, the customer service platform that's designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.

We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we're currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We're still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

?Y'?YaEUR?Y'Work with smart, passionate people every day

?Y' Get extreme ownership over your work and results

?Y Be treated like the expert you are

helps e-commerce companies deliver excellent customer service at scale.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. ?Y' + ?Y" = ai

We've been around since 2015, and we're currently serving over 5000+ e-commerce businesses, including Steve Madden, and Timbuk2.

This position is either fully remote (Pacific timezones) or onsite at our San Francisco office. Due to COVID and traveling restrictions, we don't offer relocation or visa sponsorship at this time.

Join us! Resistance is futile!

You'll fit right in if you care about working on applications that are putting the customer needs first. At Gorgias, we work hard, so our customers have an easier job! We also like working with people that "get stuff done" and are confident about pushing their code to production many times a day. You're also one of those people that cares about becoming a better engineer and human every day. Learning never stops; we help each other get better!

If getting your hands dirty in a real-world application that touches the lives of millions is your thing, then yeah, Gorgias is for you.

By the way: this position is open to full remote from Europe #LI-REMOTE

About the Self Serve team

Work with our newest team to build a set of empowering self-service features for our end users (our customer's customer).

a live chat with automated interactions for common requests (track orders, return order, cancel order...)

a dashboard where end users can follow progress on all their orders, submit issues...

a help center that will enable end users to solve most of their problems on their own

ReactJS with Typescript

Websocket and NodeJs workers

Kubernetes

About You

3+ years of experience working with ReactJS and NodeJs

At least one professional experience working with Python

You've shown some level of ownership in previous roles/projects and love to tear down roadblocks alongside a collaborative team

You've worked in a professional team environment

Nice to Have

Experience with TypeScript

Experience with WebSocket

Experience working on live chat features or products is a big plus!

More info about the company:

Raised our series A in November 2019:

Raised our series B in December 2020:

What our customers are saying:

Our software stack:

Other positions:

Company Perks and Benefits

?Y'Competitive salary & equity (90th percentile of the market worldwide)

?Y- 5 weeks of vacation

?YPaid parental leave

?Y'Latest MacBook Pro or equivalent

?YComplimentary private health insurance (we use )

?YsS50% of public transportation reimbursed (Velib, Navigo, etc.)

?YPersonal credit card to buy lunches during the week (we use )

?Y'+Get up to $700 to set up your workstation at home (working from home should feel breezy)

?Y"sGet up to $2000 of learning material (includes books, courses, training sessions, etc.)

?Y~ Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join us?

?YsEUR We're among the fastest-growing startups in the eCommerce ecosystem

?Y,, We've built an extremely efficient go-to-market engine

?Y? Work with a talented team you'll learn a lot from

?Y(TM) Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... ?Y~

• Raised our Series A for $14M in 2019: a+

• Raised our Series B for $25M in 2020: a+

• Raised our Series C for $30M in 2022: a+

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

• We have a

• What our customers are saying:

• Our software stack:

• Other positions:

Discover Gorgias Platform here:

Learn about our compensation policy here:

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.