Job Description

Description

The Thrift Store Manager is responsible to oversee the operation of the Midland Thrift Store, including revenue generation, marketing, workflow, and staffing. The Thrift Store Manager ensures that the store provides affordable merchandise to the residents living in Midland and surrounding area.

KEY RESPONSIBILITIES:

Operations

• Provide direct supervision of all aspects of the operation of the Thrift Store and work and communicate with the Business Manager to ensure that sales targets are met, and expenses controlled.
• Foster a work climate that inspires enthusiasm, mutual trust, respect, professionalism & teamwork to achieve goals.
• Motivate, train & develop employees to maximize their potential and performance and to meet and exceed store sales targets.
• Plan store layout to attract customers including window displays and merchandise displays, decides on in-store promotions and keeps abreast of marketing trends by checking competitors\' stock.
• Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales.
• Ensure consistent and quality sorting and pricing of donations; assist where needed in the sorting room and store, receiving, etc.
• Maintain and oversee safety standards and the general maintenance for an attractive and organized store. Tidy up and restock shelves, clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Maintain custody of cash drawer and safety of store assets.
• Participate in the budgetary process to be informed and stay abreast of budgeted expenses and sales goals for a $700,000.00 plus store.
• Follow cash handling procedures and standards to record, balance, and deposit daily sales. Report and document any variances in cash.
• Ensure daily finance reports are submitted to the Business Manager weekly and other reports are completed in a timely and accurate manner.
• Order retail supplies and maintain appropriate supply levels; large orders - additions to inventory, or property maintenance to be co-ordinated with the Business Manager.
• Communicate regularly with the Business Manager to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Promote sales, achievements, and store content by way of Facebook and other advertising venues to increase sales and customers.

Human Resources

• Hire, orientate, train, evaluate, recognize, and discipline in consultation with the Business Manager.
• Provide strong leadership, coach and mentor staff and volunteers with professional maturity.
• Provide ongoing training for new hires, and yearly required updates.
• Perform yearly PEAC reviews for store employees and complete regular performance evaluations and appraisals quarterly.
• Cross-train store employees and volunteers to do various jobs within the thrift store.
• Respect and comply with all Salvation Army policies and procedures, ensuring that employees are aware of, and comply with, policies.
• Lead morning meetings assigning tasks for the day, inform employees of achievements, goals met, etc.
• Plan monthly work schedule for the employees and volunteers, ensuring adequate manning and allowing for vacations, which are pre-arranged and approved then submitted to the Business Manager for documentation.
• Maintain volunteer statistical records for Salvation Army Management Information System and submits required statistics monthly basis.

Communication

• Communicate any maintenance issues to supervisor in a timely manner.
• Conducts regular staff meetings and participates in regular ministry unit leadership and management meetings and provide up-to-date reports on store business activities, etc.
• Communicate with the supervisor to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

Customer Service

• Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner.
• Ensure customer concerns are addressed in a timely and professional manner and know when to escalate concerns to Business Manager or Corps Officer.
• Create a non-judgemental and supportive environment for Salvation Army clients and customers.

Health, Safety and Security

• Monitor staff safety practices in compliance with health and safety standards, policies, and procedures, and prepare, submit, and act on incident reports (WSIB); providing calming intervention as required ensuring the safety of everyone.
• Ensure and maintain a safe working environment for employees and customers both inside and outside of the store, (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations).
• Report any workplace incidents on a timely basis.
• Secure store premises on a daily basis.
• Ensure donations and garbage left outside store premises are picked up in a timely manner.
• Ensure that loss prevention processes and policies are consistently implemented.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army\'s health and safety policies and procedures.

Perform other duties as required.

WORKING CONDITIONS:

• This is a permanent full-time role at 37.5 hours per week.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; the ability to lift/move 40 pounds is required.
• The incumbent may be exposed to moving objects and angry people.
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing PPE and working with unknown contents.
• Work schedule may vary from week to week as per Thrift Store hours of operation and will include weekdays and alternate Saturdays.
• The Business Manager sets the hours of work and work schedule and flexibility in scheduling is required.
• Some travel is required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Completion of Post-secondary College Certificate Program in Business/Marketing/Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
• Basic accounting experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Valid Ontario Class \xe2\x80\x9cG\xe2\x80\x9d Driver\'s License, own vehicle, and insurance; a current copy of driver\'s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
• Excellent interpersonal, motivational, leadership, organizational and customer service skills.
• Have strong oral/written communication skills.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army