Job Description

Description

The Thrift Store Manager is responsible to oversee the operation of the Kingston Citadel Thrift Store, including revenue generation, marketing, workflow, and staffing. The Thrift Store Manager ensures that the store provides affordable merchandise to the residents living in Kingston and surrounding area.

KEY RESPONSIBILITIES:

Operations

• Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.
• Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
• Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through \'\'Tidy Maintenance."
• Maintain a high level of customer service and create an attractive environment for customers.
• Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records.
• Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Address customer concerns, suggestions and complaints as needed.
• Ensure accuracy in the completion of all customer transactions.
• Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.

Human Resources

• Hire, orientate, train, evaluate, recognize, discipline, terminate in conjunction with the Corps Officer, Ontario Division - Human Relations Department and Territorial Standards.
• In conjunction with Corps Officers, complete payroll supervisory functions in UltiPro.
• Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including.
• Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all thrift store employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Ensure that all employees maintain any mandatory training or certification; identify training needs.
• Prepare, post, and maintain work schedules for those supervised.
• Complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, etc. for staff; respond to inquiries from staff regarding payroll matters. Enter hours in UltiPro for approval by the Corps Officer. Interview prospective students and volunteers, orientate, train, and supervise as required.
• Coordinate the posting of available positions; participate in the selection, and orientation process for new staff, including initiating of the appropriate documentation process.

Communication

• Communicate any maintenance issues to supervisor in a timely manner.
• Conducts regular staff meetings and participates in regular ministry unit leadership and management meetings and provide up-to-date reports on store business activities, etc.
• Communicate weekly with the supervisor to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

Business and Administration

• Determine and submit requests regarding in-store operational needs and supplies as necessary.
• Complete all operational paperwork and submit same to Ministry Unit Office in a timely manner, and in accordance with organization standards.

Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army\'s health and safety policies and procedures.
• May provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• Ensure that the equipment, materials, and protective devices as prescribed (OH&SA) are provided and maintained in good condition.
• Ensure that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Perform workplace inspections as required.
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
• Administer and monitor WSIB E-Claim filing.
• Participate in the supervision of Early and Safe Return to Work plans where applicable.
• Maintain upkeep of Safety procedures as required.

Perform other position related duties as required.

WORKING CONDITIONS:

• This is a permanent full-time position at 40 hours per week.
• Flexibility in work schedule is required.
• Work schedule will vary from week to week and may include weekdays and/or Saturdays.
• Required to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move on a regular basis up to 29 pounds.
• Travel may be required for this position to attend meetings, etc.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Completion of a College Diploma in Business/Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.
• Basic accounting experience is required.
• Strong operations experience in receiving, stock and inventory as well as front-end management and office management.
• Valid Ontario Class \xe2\x80\x9cG\xe2\x80\x9d Driver\'s License, personal vehicle required and insurance, current copy of driver\'s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

• Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Participate in mandatory orientation training, on-going professional development, and training.
• Participate in regular supervision and performance appraisal processes.
• Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
• Ability to communicate in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
• Ability to work cooperatively and effectively with others to set goals, resolves problems, and makes decisions that enhance organizational effectiveness.
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions, which are timely, and in the best interests of the organization.
• Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Ability to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Ability to understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these practices and aligns with the values of the organization.
• Represent the organization in a positive, professional, and engaging manner.
• Comply with all Salvation Army policies, procedures, and associated legislation.
• Treat the property of The Salvation Army with due care and caution.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

The Salvation Army