Job Description

• Provides excellent customer service to all customers entering the store.
• Smiles, makes eye contact with and greets customers.
• Guides customer to the location of requested items.
• Locates products in the warehouse.
• Ability to go up and down a ladder while carrying merchandise.
• Answers questions and provides friendly advice and service to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations in a professional manner.
• Learns about new products on a regular basis.
• Keeps up to date with in-store promotions, in-store deals and product locations.
• May be required to work cash.
• Standing/walking for 8 hours.
• Walking and carrying things at the same time and pushing/pulling, as required
• Lifting and or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from \xe2\x80\x9clight\xe2\x80\x9d to \xe2\x80\x9cheavy\xe2\x80\x9d.
• Lifting and turning repeatedly throughout the shift.
• Lifting above the shoulder, from floor to shoulder and floor to waist.

Operations

• Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
• Stocks shelves and merchandise display areas using modules and planograms as guidelines.
• Walks their assigned sections to understand what needs to be accomplished on a daily basis.
• Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
• Reports stolen and damaged goods to Management.
• Operates computer and RF gun and enters all relevant coding in Canadian Tire systems.
• Engages in learning activities and listens to feedback to improve their own abilities.
• Complies with company, store and department policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements

• Basic math and typing skills.
• Ability to work under minimal supervision with computerized systems.
• Experience in a customer service role and/or with Canadian Tire store is considered an asset.
• Ability to operate a cash register is an asset.
• Must be available days, evenings and weekends

Job Types: Full-time, Permanent Salary: From $15.00 per hour Day range:

• Weekend availability

Shift:

• Day shift
• Evening shift

Work setting:

• Department store