Job Description

Key Holder

Department:

Retail

Reports to:

Store Manager

Supervisory Responsibility:

Sales Associates

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

Store Opening & Closing

Open and close the store according to company procedures. Ensure all security systems are activated and operational.

Team Development & Supervision

On-boarding:Embrace new and promoted employees within the team and promote accelerated productivity.

Training:Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.

Evaluating: U*se performance tools to provide regular feedback to staff and support their professional growth.

Great Fun Atmosphere:Foster a positive and motivating work environment, encouraging teamwork and open communication.

Customer Service Leadership

Lead By Example:Demonstrate exceptional customer service and ensure all team members follow suit

Resolve Issues:Handle complex customer service situations efficiently and escalate issues when

Foster Loyalty:Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary.

Sales & Store Operations

Assist in achieving sales targets by actively promoting products and up-selling.*
Ensure merchandise is well-stocked, organized, and displayed according to company standards.*
Assist with inventory counts and restocking shelves.*
Ensure accurate record-keeping of inventory movements.*
Maintain store cleanliness and organization.*
Report any maintenance or security issues to higher management.*
Handle cash register operations, including processing transactions, returns, and exchanges.*
Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational

Communication:

Read current and relevant information on staff communication boards Effective email management to share relevant corporate and store information with the store team Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTS

Education:

High School or College Degree or commensurate retail experience

Previous Experience

Minimum 2 years' experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Required Skills & Attributes

Communication skills

- Clear and effective communication skills with team members and customers.

Leadership skills

- Ability to lead, motivate and influence team members to achieve sales and service goals.

Customer Focus

- Strong commitment to providing excellent customer service.

Strong computer and system skills

- Proficiency in Microsoft Excel and POS system

Organizational skills

- Ability to manage multiple tasks efficiently and prioritize effectively.

KEY COMPETENCIES

PHYSICAL WORKING CONDITIONS

Passion Customer Service Focus Accountability Leadership

Teamwork Adaptability Communication Continuous Learning


The physical environment of this position requires the employee to work mainly indoors Be able to stand, walk, bend, crouch, and reach for extended periods of time Climb ladders in order to retrieve products on top shelves Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE:

This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.






7QjGVboaTx