Job Description

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Position Summary

Under the general direction of the Manager, Facilities, this position is responsible for monitoring the day-to-day activities of the housekeeping operations, provides input on performance evaluations, and assist s with the implementation all new housekeeping initiatives. Positively contributes to an entrepreneurial culture that is nimble, energized and growth oriented, motivates and leads by example and provides a learning environment. Ensures adherence to the Company\'s policies and procedures, motivates and leads by example and supports Great Canadian\'s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Provides leadership, direction and mentoring to the Housekeeping team while providing continuous coaching for success to achieve high performance.
• Assists in the implementation of the departmental strategic plans.
• Monitors Housekeeping operations & directs shift work assignments
• Makes changes to schedules as required
• Provides input for team member performance objectives and evaluations
• Leading a team of engaged colleagues who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
• Liaising and communicates effectively with all appropriate operational departments
• Offering facilities & housekeeping expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Develops an d cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and team members
• Coaches a team of engaged team members who care passionately about the business, site operations, and delive ring a great guest experience.
• Stewards workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issue s before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma
• Minimum 2 years of experience in facilities management
• Smart Serve Certificate
• Ability to exceed internal and external customer expectations th rough timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming