Job Description

FULL-TIME - GREETER-RECEPTIONIST - BRAMPTON

The Role

Are you an experienced Greeter/Receptionist looking to take the next step-up in your career? If so, we have a new challenge for you.

Audi Brampton opened in 2017. Our facility is located in the Mayfield Auto Mall. We are seeking a motivated team member to join our existing Sales Department. We have equipped work bays, customer lounges, and digital tools to facilitate premium client experiences and are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the northern and Greater Toronto Area. You can expect to work in state- of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading!

Our Company

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!

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Our vision is to make every customer experience easy, efficient, and enjoyable.

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We are proud of:

Our high volume and performance stores Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023 Canada's Top 25 Best Dealership to work for by Automotive News -2018-2019.

The Benefits

State-of-the art facility. Air-conditioned spaces Outstanding leadership and support Professional training and processes Large customer base Benefit package, life, dental, health, RRSP, pension plan and EAP Collegial workplace atmosphere Career advancement opportunities

Key Responsibilities:

As Greeter/Receptionist, you will be responsible for customer service and a number of clerical/administrative duties for the entire dealership. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, scheduling appointments and providing back-up coverage for Sales Administrator. In addition, liaising with Service and Sales teams to ensure easy, efficient, and enjoyable experiences for guests. The incumbent requires previous retail experience - working in a dealership setting is preferred. This role will require a constant basis of engagement with the guests and regular communication within the teams.

Duties:
Greeter -Service and Sales Support:

Greet customers entering the dealership in a prompt, friendly and professional manner. As the first point/or last point of contact onsite, provide a consistent, high standard of customer experience that conforms with Bramgate's promise. Personally, direct customers to the relevant department (i.e., introduce to Parts, Service, Sales, etc.) Offer all customers refreshments upon arrival through the Showroom or when circulating customer waiting areas. Attend the daily Sales team meetings to be aware of appointments or other events. Coordinate between the BDC and Sales team for any e-leads or appointments made. Ensure Sales Executive is assigned, prepared, and mirror hang tags are completed and handed off at least 30 minutes prior to appointment times. Record traffic of all people walking into the showroom/Sales department per Company procedures. Assign new walk-in customers to the next Sales Executive based on the rotation established for each shift by Sales Manager. Other duties as required.
Reception Coverage:

Participate and ensure Company safety practices. Greet customers and visitors in a professional, friendly, and effective manner, answer queries and provide information. Announce visitors according to Company procedures. Promptly answer telephone in a warm and inviting manner. Operate a multi-line telephone system, transferring calls to appropriate sales representative or department. Respond to emails in a timely manner. Coordinate and process customer payments, customer accounts, petty cash, and cheque requisitions. Prepare the daily bank deposit based on prior day cash receipts. Coordinate and processes all necessary documentation and payments for the service department. Perform various clerical and administrative duties. Distributes mail and coordinates all courier pickups. Organize, maintain, and coordinate Company records and files in their proper locations. Where necessary, assist in the compilation of data for various reports. Maintain the reception area in a tidy and presentable manner. Other duties as required.
Sales Administration (back-up for Sales Administrator) duties:

Assign stock number to vehicles when Bill of Lading is received, then stock into vehicle inventory system. Responsible for post-delivery Fleet processing (including Rentals and FNL), code cheque/EFT for deposit. Receive Dealer Trade Requests, prepare invoices and manually enter all vehicle statistics into Reynolds and Reynolds when vehicle is on site. Arrange for licensing of all Sales Demo's, Service Loaners. Compile and submit Vehicle Damage Report. Sort and distribute mail every morning. Prepare mail for courier pick-up. Assist in other accounting functions, payroll, reporting, etc. as required. Assist with organizing social and special events, private sales, etc.

What you bring to the role

The key skills and qualities of a Greeter/Receptionist/Administrator:

High school diploma or equivalent. Office Administration diploma would be considered an asset. 2 plus years of direct work experience as a Receptionist/Customer Service. Cashier experiences. Dealership experiences an asset. Able to write simple correspondence, including memos, letters, etc. Knowledge of vehicles, equipment, and/or services offered. Strong knowledge of Microsoft Office products, including Excel and Word. Able to maintain filing systems and basic database. Superior telephone manners and strong interpersonal skills. Team commitment. Strong customer service orientation.

Full time hours are 8am-4pm - Monday to Friday.

If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now and send your resume to careers@bramgateautomotive.com.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Job Types: Full-time, Permanent

Pay: $18.00-$19.00 per hour

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person