Job Description

We are currently hiring 1 Full-Time Customer Service Assistant to join our Community Services Team at our Hamilton Community location (Osler Building).

is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

Under the direction of the Community Services Manager, this position is responsible for providing a variety of customer service functions for our health care services we provide in the community and in our congregate living programs.

Interested in bringing your talent to our team? Here is what we offer:

• Competitive wages
• Healthcare of Ontario Pension Plan (HOOPP)
• Health Benefits
• Paid Vacation & Paid Sick Time
• Ongoing opportunities for education, training, development, and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 Signing Bonus

Thrive Group is also excited to say that we are certified as one of Canada\'s Great Places to Work\xc2\xae as well as:

• Named on the Best Employers in Ontario list (2023)
• Named on the Best Workplaces for Giving Back list (2023)

Position Summary:

The Customer Service Assistant will provide support to our Community Services programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:

• providing schedule support and planning to community teams and programs
• managing phone calls from employees and clients in the community
• inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
• utilize client database and software management programs
• assisting with preparing and posting staff schedules
• assisting with preparation of payroll, including timecards

This position requires you to be available for the following rotating shifts and every other weekend:

• 6:00 am - 2:00 pm
• 7:00 am - 3:00 pm
• 10:00 am - 6:00 pm
• 3:00 pm - 11:00 pm

Requirements:

• College/business diploma in office administration or related certification preferred
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents is essential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Job Type: Full-Time, permanent

Deadline to Apply: Thursday September 14, 2023 at 11:59 pm.

*As a condition of employment, you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date.

Thrive Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation in the completion of this application please contact the HR Department at 289-309-8477 or by email at hr@thrivegroup.ca.

Thrive Group